GENERAL TERMS APPLICABLE TO ALL CUSTOMER AGREEMENTS
You may cancel all or part of your programme of study at any time before you receive your course materials and you will receive a full refund of all amounts paid. Your statutory right under the consumer protection (distance selling) regulations of 2000, allows you seven working days from the day after receipt of materials in which to make a written request for cancellation.
This must be sent by recorded delivery to ensure there is no confusion. Email cancellations are acceptable, but please ask for an acknowledged receipt of your email as we cannot be held responsible if an email does arrive safely.
Course materials must be returned within 14 days of your request in a re-saleable condition, in the protective packaging it has been sent in, and with the security seal intact (if applicable) or the money back guarantee is nil and void. If your course is provided directly by one of our suppliers then our terms and conditions are applicable as you are our customer.
ELEARNING CENTRE LTD will not grant requests to cancel out of the set legislative period. There are no exceptions to the above returns policy as once the 7 working days have lapsed then fees such as awarding body registration or tutor fees need to be paid and cancellations will not be accepted.
International Student Cancellations
If you are an international student and in the unlikely event you wish to return your course then we must receive an email within 7 days of receiving the course outlining your reasons for returning it. We will refund the costs of the course less overseas courier charges.
If you have chosen to pay by Debit/Credit Card instalments then the first payment of the plan will be taken on the date of this invoice and the following 3 monthly instalments will be taken on or around the same day of the following 3 months. A payment schedule will be included with your receipt.
Please contact us ASAP if you are issued with a new card so we can update our payment schedule records.
Non-Payment of Course Fees
If you are paying by instalments and your card is declined or a standing order is not paid we will automatically email you and will then also contact you by letter and by telephone/text asking for you to sort out the payments. If we do not get contact back then your support and certification right will be suspended until the full amount of the course is paid for.
If our requests for payment are ignored then we pass all debts to a collection company who will charge a 15% additional administration fee plus interest. They may also add further County Court costs which will affect your credit rating in the future. The debt is lodged with all the main credit reference agencies.
We are very understanding so if you are experiencing financial difficulties then please call us instead of allowing the debt to be passed for collection, as we will do what we can to assist.
If you choose not to continue with your course outside of the returns policy then all course fees must still be paid.
GCSE, iGCSE & A Level Failure Refund Policy
If you fail a GCSE or A Level course we will give you your money back. Our only conditions are that:
- You have completed and returned all of your assignments in the course, earning a mark of at least 30% in each assignment.
- You have undertaken all the examinations required and submitted coursework were required.
- You provide written proof of exam failure.
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