ELEARNING CENTRE LTD TERMS AND CONDITIONS
GENERAL TERMS APPLICABLE TO ALL CUSTOMER AGREEMENTS
You may cancel all or part of your programme of study at any time before you receive your course materials and you will receive a full refund of all amounts paid.
Your statutory right under the consumer protection (distance selling) regulations of 2000, allows you seven working days from the day after receipt of materials in which to make a written request by post for cancellation. This must be sent by recorded delivery to ensure there is no confusion. Email cancellations are acceptable, but please ask for an acknowledged receipt of your email as we cannot be held responsible if an email does not arrive safely.
Course materials must be returned within 14 days of your written request in a re-saleable condition and with the security seal intact if applicable or the money back guarantee is nil and void.
If your course is provided directly by one of our suppliers then our terms and conditions are applicable as you are our customer.
International Student Cancellations
If you are an international student and wish to return your course then we must receive an email within 7 days of receiving the course outlining your reasons for returning it. We will refund the costs of the course on receipt of the materials less the additional overseas courier charges.
If you have chosen to pay by Debit/Credit Card instalments then the first payment of the plan will be taken on the date of this invoice and the following 3 monthly instalments will be taken on the day of the following 3 months.
For example if the invoice date is 22 May, then the 3 additional monthly instalments will be taken from your debit/credit card on 22 June, 22 July and 22 August. A payment schedule is included with your receipt
Please contact us ASAP if you are issued with a new card so we can update our payment schedule records.
Non-Payment of Course Fees
If you are paying by instalments and your card is declined or a standing order is not paid we will automatically email you and will then also contact you by letter and by phone asking for you to sort out the payments. If we do not get contact back then your support and certification right will be suspended until the full amount of the course is paid for.
Due to a high number of bad debts, if you ignore our requests for payment we now pass all debts to a collection agency that will charge a 15% additional administration fee plus interest. They may also add further County Court costs which will affect your credit rating in the future. The debt is lodged with all the main credit reference agencies.
Please note: Even if you choose not to continue with the course at anytime the whole amount is still due as all tutor fees have been paid and you have entered into a legal binding contract to pay the full amount. We are very understanding so if you are experiencing financial difficulties why not call us instead of allowing the debt to be passed for collection?
GCSE, iGCSE & A Level Failure Refund Policy
If you fail a GCSE or A Level course we will give you your money back. Our only conditions are that:
- You have completed and returned all of your assignments in the course, earning a mark of at least 30% in each assignment.
- You have undertaken all the examinations required and submitted coursework were required.
- You provide written proof of exam failure.
Note: A pass at A Level is considered to be any grade between A and E. A Pass at GCSE is normally any grade between A and C. The limit of liability to any student under any circumstances will be the amount paid for that studentís course of study.