CREDIT CONTROL & DEBT MANAGEMENT COURSE
This course is designed for students who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
The course leads to a Credit Control & Debt Management Level 3 award from NOCN, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
BUSINESS FINANCE COURSE
This course is designed for people seeking to understand and apply the principles of finance and financial control of a business.
The course is particularly suited to the general manager with responsibility for a small organisation or a department, needing a broad understanding of a range of financial planning and management techniques.
BUSINESS MANAGEMENT COURSE
This programme is designed for people seeking to understand and apply the principles of managing staff and resources in a variety of businesses.
The course is particularly suited to the general manager with responsibility for a small organisation or a department, needing a broad understanding of management techniques.
BUSINESS MARKETING COURSE
This programme is designed for people seeking to understand and apply the principles of marketing to a business.
The course is particularly suited to the general manager with responsibility for a small organisation or a department, needing a broad understanding of a range of marketing, advertising and promotion techniques.
PERSONNEL SKILLS COURSE
This course is designed for people who wish to improve their knowledge and make a greater contribution to personnel administration.
The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification.
CUSTOMER RELATIONS COURSE
This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations.
The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.
EXECUTIVE OFFICE SKILLS COURSE
This course is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.
This Course Will show you how to introduce the benefits of good customer care and explore ways of handling complaints and difficult customers.
CUSTOMER SERVICE EXCELLENCE COURSE
This course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence.
