CONFLICT MANAGEMENT COURSE
Category:
Counselling & Psychology Courses
Course Format
Paper Based
Approximate Study Time
80 Hours (Self Study)
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Payment Options
You can spread the payments for this course
over 4 monthly payments.
Initial payment of £100.00
Followed by 3 monthly
payments of £50.00 |
Price:
£250.00
VAT inclusive
Approximate Delivery Time
1-2 Working Days (Courier Service) |
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The Conflict Management - Level 2 Course is designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.
On successful completion of the home study courses students will receive a recognised level 2 award (Comparable to working at GCSE or NVQ Level 2).
Objectives:
At the end of the home study courses students will be able to:
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Explore techniques for managing conflict effectively
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Demonstrate five conflict handling styles
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Adopt good listening techniques
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Understand negotiation techniques
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Describe problem solving approaches
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Demonstrate mediation techniques
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Demonstrate how to cope with crises
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Describe the concepts of self-development
The Home Study Courses Include the Following 6 Units:-
- Unit One – Conflict & Anger
The Following Topics are Covered: Understand the sources and nature of conflict, Consider different conflict-handling styles and Learn to understand and deal with anger.
- Unit Two – Listening Skills
The Following Topics are Covered: Understand the ideal listening process, Deal with prejudices which may damage your ability to listen and Beware of traps for listeners.
The Following Topics are Covered: Understand the nature of establishment-community conflicts, See how these groups approach conflict situations, Understand the ‘joint problem solving’ approach, learn good negotiating practice and consider strategies for rescuing difficult situations.
The Following Topics are Covered: Understand the meaning and nature of mediation, Know when mediation is useful, Understand the phases of the mediation process, Deal with problems that can arise during this process and know what qualities you need to develop to be an effective mediator.
- Unit Five – Crisis Mediation
The Following Topics are Covered: Understand the problem of re-entry, Look at causes of power imbalances in negotiation, Learn to deal with these power imbalances, Understand the importance of establishing a good working relationship with the other party and Deal with the need for mediation in crisis situations.
- Unit Six – Practical Conflict Management Techniques
The Following Topics are Covered: Anger management, Listening Skills, Negotiation, Joint Problem Solving, Role Plays, Adopting good practice and Things to avoid.
Course Duration:
Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 80 hours of study to complete.
Pre-Requirements:
There are no particular entry requirements.
Technical Support:
Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
Qualification:
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The award is gained from successfully completed coursework so there is no exam to complete.
On successful completion of this course, students will receive a Level 2 Conflict Management Award.
This award has been independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) and is comparable to working at GCSE or NVQ Level 2. |
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The award is issued through NCFE. NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
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