CUSTOMER SERVICE EXCELLENCE COURSE
Category:
Business & Finance Courses
Course Format
Paper Based
Approximate Study Time
80 Hours (Self Study)
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Payment Options
You can spread the payments for this course
over 4 monthly payments.
Initial payment of £100.00
Followed by 3 monthly
payments of £50.00 |
Price:
£250.00
VAT inclusive
Approximate Delivery Time
1-2 Working Days (Courier Service) |
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The Customer Service Excellence - Level 3 Course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence.
On successful completion of the home study courses students will receive a recognised level 3 award (Comparable to working at A Level or NVQ Level 3).
Objectives:
At the end of the home study courses students will be able to:
The Home Study Courses Include the Following 7 Units:-
- Unit One - What is Customer Service Excellence?
The following topics are covered: Why Plan for Excellence? Traditional Quality Systems and Modern Quality Systems.
- Unit Two – Why is Service Excellence Important?
The following topics are covered: Financial Necessity, Legal Necessity, Marketing Necessity, Survival Necessity and Stakeholder Necessity.
- Unit Three – What do Customers Want?
The following topics are covered: Identification of Needs, Revealed Requirements, Expected Requirements, Emotional Requirements, Finding Out What Customers Want and Market Research.
- Unit Four – How to Plan Service Excellence
The following topics are covered: Where Do You Fit In? Understanding the Situation, Deciding on Standards, Benchmarking, Aims and Objectives and Making a Plan for Any Size of Quality Project.
- Unit Five – How to Deliver Service Excellence
The following topics are covered: Project Plan with Quality Milestones, Quality Requirements and Objectives, Organisation and Responsibilities, Conventions and Standards, Controlling Change, Resources and Deliverables, Supplier Control and Quality Techniques.
- Unit Six – How to Monitor Service Excellence
The following topics are covered: Quality Assurance, Corrective Action, Design Reviews, Quality Audits and Reviews, Testing and Reliability and Training for Service Excellence.
- Unit Seven – How to Maintain Service Excellence
The following topics are covered: Quality Evaluation, Improving Skills and Improving Service.
Course Duration:
Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 80 hours of study to complete.
Pre-Requirements:
There are no particular entry requirements.
Technical Support:
Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
Qualification:
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The award is gained from successfully completed coursework so there is no exam to complete.
On successful completion of this course, students will receive a Level 3 Customer Service Excellence Award.
This award has been independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) and is comparable to working at A Level or NVQ Level 3. |
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The award is issued through NCFE. NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
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