EXECUTIVE OFFICE SKILLS COURSE
Category:
Business & Finance
Course Format
Paper Based
Approximate Study Time
80 Hours (Self Study)
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Payment Options
You can spread the payments for this course
over 4 monthly payments.
Initial payment of £95.00
Followed by 3 monthly
payments of £45.00 |
Price:
£230.00
VAT inclusive
Approximate Delivery Time
1-2 Working Days (Courier Service) |
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This course is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.
Objectives:
This Course Will show you how to:
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Introduce the benefits of good customer care
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Explore ways of handling complaints and difficult customers
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Demonstrate customer care in face to face and written forms of contact
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Raise awareness of good practice in personnel administration
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Explore the techniques of recruitment and interviewing
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Demonstrate the need for staff record keeping
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Explain data protection legislation
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Develop project management techniques
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Introduce team selection techniques
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Develop an understanding of body language
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Develop listening skills
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Demonstrate letter writing skills
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Practice good telephone communication skills
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Explain the training cycle
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Demonstrate training methods and techniques
The Course Includes the Following 5 Units:-
- Unit One – Customer Service
The following topics are covered: Face to face contact, Dealing with awkward customers, Where are you? Dealing with complaints, Complaints policy, Do’s and don’ts of complaint handling, Is the customer always right? Dangerous contact and Person to person contact.
- Unit Two – Personnel Administration
The following topics are covered: The work cycle, Recruiting, Short listing, Checklist on interview, Contract of employment, Personnel files, Data protection, Job descriptions, Health and safety and Staff security.
- Unit Three – Module Three – Project Management
The following topics are covered: Defining a project, Work structures, Choosing your team, Resourcing the information, Who does what and Gantt charts.
- Unit Four – Communications
The following topics are covered: Body language, Appearances can be deceptive, Emphasis on words, Listening skills, Letter writing, Using the telephone and Getting the message.
- Unit Five – Training Administration
The following topics are covered: The training cycle, Who benefits from training, Planning training, Training methods, Training environment, Equipment, Visual aids and Evaluation.
Course Duration:
Students may register at any time and have a full year to complete their studies. The course will take approximately 80 hours of study to complete.
Pre-Requirements:
There are no particular entry requirements.
Technical Support:
Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
Qualification:
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The course consists of 5 Units with set assignments to complete. The qualification is gained from your coursework so there is no exam to complete.
On successful completion of this course students will be awarded the NOCN Level 2 Executive Office Skills Award. This award is a Level 2 qualification (Comparable to working at GCSE or NVQ Level 2)and consists of 6 credits which can be used to access higher education qualifications.
The award is issued through the North West Region (OCNNW) of The National Open College Network who are approved as an awarding body with the Qualifications and Curriculum Authority (QCA). |
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