CREDIT CONTROL & DEBT MANAGEMENT COURSE
Business & Finance Courses
Approximate Study Time
80 Hours (Self Study)
You can spread the payments for this course
over 4 monthly payments.
Initial payment of £100.00
Followed by 3 monthly
payments of £50.00
Approximate Delivery Time
1-2 Working Days (Courier Service)
The Credit Control & Debt Management - Level 3 Course is designed for students who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
On successful completion of this course students will receive an accredited Level 3 Certificate Award.
The objectives of the home study courses are to:
Describe methods of controlling credit
Investigate methods of credit checking
Examine the use of the courts and debt management agencies in recovering debt
Describe how to collect debt by letter and telephone
The Home Study Courses Include the Following 3 Units Containing 14 Individual Lessons:-
UNIT 1: Credit Control
The following topics are covered: Cutting down on credit; Bad debts; and Sales discounts.
- Module Two Is My Customer Credit Worthy?
The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.
- Module Three Credit Control Routines
The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.
- Module Four Debt Recovery Through the Courts
The following topics are covered: The Courts and their powers of collection; and 3 track system (Full description in unit 2).
- Module Five - Statutory Demands, Insolvency and Bankruptcy
The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.
- Module Six VAT & Tax Relief for Bad Debts
The following topics are covered: What VAT relief is available?; How to claim relief; and Tax relief.
UNIT 2: Debt Management Agencies
- Module Seven Credit Checking Agencies
The following topics are covered: An explanation of what credit checking agencies do; The information they hold and How to use their services.
- Module Eight Factoring Companies
The following topics are covered A history of factoring; an explanation of how their products work; and The services they can offer.
- Module Nine Specialist Legal Services
The following topics are covered: What services are on offer; and How to use their services effectively.
The following topics are covered: How and when it is appropriate to use the courts; Advice on applying for legal resolution; The 3 track system; Small Claims Track; Fast Track; Multi track; and Costs verses Settlement Is it worth it?.
- Module Eleven Debt Collection Agencies
The following topics are covered: Bailiffs (What are they?, What are the costs involved?, What are their collection powers?); Sheriffs (What are they?, What are the costs involved?, What are their collection powers?); Private Debt Collections agents (What are they?, What are the costs involved?, What are their collection powers?).
UNIT 3: Communication
- Module Twelve Telephone Communication
The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
- Module Thirteen Written Communication
The following topics are covered: When to choice written forms of communication; Email verses letters When is each format appropriate?; Sample letters (Request for payment, Demand for payment and Legal demand for payment).
- Module Fourteen How to Deal with Customer Responses
The following topics are covered: Common responses and excuses; How to reply to customer responses; and How to gain commitment.
Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 80 hours of study to complete.
There are no particular entry requirements.
Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
The Certification is gained from your coursework so there is no exam to complete. On successful completion of this course students will be awarded a Credit Control & Debt Management Certificate of Achievement by NCFE.
The course measurable learning outcomes have been benchmarked at Level 3 (using Ofquals Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.
NCFE is recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland, who are: the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government, and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
NCFE accreditation gives assurance that the content of a training course is of a high standard and meets the rigorous requirements of a national awarding organisation. NCFE accreditation also gives formal recognition to courses which result in the award of a certificate of achievement but does not qualify you for a nationally recognised qualification. This course has been accredited under NCFE IIQ Licence by Kendal Publishing which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to our courses. We have designed our training courses specifically to meet the needs of learners who prefer to study from home.
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