CREDIT CONTROL & DEBT MANAGEMENT COURSE
Category:
Business & Finance
Course Format
Paper-Based
Approximate Study Time
100 Hours
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Payment Options
You can spread the payments for this course
over 4 monthly payments.
Initial payment of £95.00
Followed by 3 monthly
payments of £45.00 |
Price:
£230.00
VAT inclusive
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This course is designed for students who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
The course leads to the award of the Diploma in Credit Control & Debt Management (Level 3) from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Objectives:
The objectives of the course are to:
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Describe methods of controlling credit
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Investigate methods of credit checking
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Examine the use of the courts and debt management agencies in recovering debt
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Describe how to collect debt by letter and telephone
The Course Includes the Following 3 Units Containing 14 Individual Lessons:-
UNIT 1: Credit Control
The following topics are covered: Cutting down on credit; Bad debts; and Sales discounts.
- Lesson Two – Is My Customer Credit Worthy?
The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.
- Lesson Three – Credit Control Routines
The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.
- Lesson Four – Debt Recovery Through the Courts
The following topics are covered: The Courts and their powers of collection; and 3 track system – (Full description in unit 2).
- Lesson Five - Statutory Demands, Insolvency and Bankruptcy
The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.
- Lesson Six – VAT & Tax Relief for Bad Debts
The following topics are covered: What VAT relief is available?; How to claim relief; and Tax relief.
UNIT 2: Debt Management Agencies
- Lesson Seven – Credit Checking Agencies
The following topics are covered: An explanation of what credit checking agencies do; The information they hold and How to use their services.
- Lesson Eight – Factoring Companies
The following topics are covered A history of factoring; an explanation of how their products work; and The services they can offer.
- Lesson Nine – Specialist Legal Services
The following topics are covered: What services are on offer; and How to use their services effectively.
The following topics are covered: How and when it is appropriate to use the courts; Advice on applying for legal resolution; The 3 track system; Small Claims Track; Fast Track; Multi track; and Costs verses Settlement – Is it worth it?.
- Lesson Eleven – Debt Collection Agencies
The following topics are covered: Bailiffs (What are they?, What are the costs involved?, What are their collection powers?); Sheriffs (What are they?, What are the costs involved?, What are their collection powers?); Private Debt Collections agents (What are they?, What are the costs involved?, What are their collection powers?).
UNIT 3: Communication
- Lesson Twelve – Telephone Communication
The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
- Lesson Thirteen – Written Communication
The following topics are covered: When to choice written forms of communication; Email verses letters – When is each format appropriate?; Sample letters (Request for payment, Demand for payment and Legal demand for payment).
- Lesson Fourteen – How to Deal with Customer Responses
The following topics are covered: Common responses and excuses; How to reply to customer responses; and How to gain commitment.
Pre-Requirements:
There are no particular entry requirements.
Technical Support
Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
Qualification
The course consists of 3 lessons with set assignments to complete. The qualification is gained from your coursework and there is no exam to complete. On completion of this course students will be awarded the ASET Level 3 Diploma in Credit Control and Debt Management. This qualification is equivalent to an NVQ Level 3 or A Level.
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
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