The Medical & Clinical Administration - Level 3 Course is designed for students who wish to gain an accredited Certification which could enable them to begin work or improve their career in Medical Reception and Medical Administration roles.

On successful completion of this course students will receive an accredited Level 3 Certificate Award.


The Objectives of the home study courses are to:

  • Develop a broad understanding of the principles of medical administration & reception

  • Learn techniques and good practice for medical administration

  • Develop skills required in all areas of medical and clinical administration

  • Develop specialist knowledge of medical legislation and terminology

The Home Study Courses Cover the Following 7 Units:-

  • Unit One - Reception Skills

The following topics are covered: General reception skills; Duties of a Medical Receptionist; Telephone skills; Customer service; and Making and recording appointments.

  • Unit Two - Office Administration

The following topics are covered: Record keeping; Communications; and Time management.

  • Unit Three - Technology

The following topics are covered: Typing and keyboard skills; Microsoft office software; and Common medical software.

  • Unit Four - Medical Terminology

The following topics are covered: Origins of structure and medical terms; Composition of medical words; Terminology of body structures, systems, diseases and conditions; Titles, professional qualifications and professional bodies; and Eponyms, acronyms and abbreviations in common use.

  • Unit Five - Working with Medicines

The following topics are covered: Drugs awareness; Legislation governing medicines; Medicines; Controlled Drugs; and Drugs disposal.

  • Unit Six - Hygiene

The following topics are covered: The importance of hygiene; How to maintain hygiene standards; Cleaning for infection control; Waste disposal for infection control; and Health care associated infections.

  • Unit Seven - Confidentiality

The following topics are covered: The need for confidentiality; The legal position; Best practice and Other legislation associated with record keeping.

Course Duration:

Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 100 hours of study to complete.


There are no particular entry requirements.

Technical Support:

Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.


NCFE On successful completion of this course students will be awarded a Medical & Clinical Administration certificate of achievement by NCFE.

The course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual’s Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

Further information about Ofqual’s Qualification & Credit Framework level descriptors can be found at

NCFE is recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland, who are: the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government, and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

NCFE accreditation gives assurance that the content of a training course is of a high standard and meets the rigorous requirements of a national awarding organisation. NCFE accreditation also gives formal recognition to courses which result in the award of a certificate of achievement but does not qualify you for a nationally recognised qualification. This course has been accredited under NCFE IIQ Licence by Kendal Publishing which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to our courses. We have designed our training courses specifically to meet the needs of learners who prefer to study from home.

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