Course Format Paper Based Approximate Study Time 80 Hours (Self Study) Payment Options You can spread the payments for this course over 4 monthly payments. Initial payment of £70.00 Followed by 3 monthly payments of £35.00 Price: £175.00 VAT inclusive Approximate Delivery Time 1-2 Working Days (Courier Service)

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Objectives:

At the end of the course you will be able to:

• Demonstrate an understanding of the knowledge required to build successful sales skills
• Develop a detailed understanding of customer relationships
• Demonstrate a step by step process to the selling and buying
• Provide opportunities to demonstrate telephone or face to face skills in difficult and complex situations
• Provide the means to employ techniques for work planning and time management
• Describe the benefits of self development and self motivation

The course is split into the following 6 Lessons:

• Lesson One – Building Confidence

The following topics are covered: Knowing the product[s], Knowing the customers Knowing the employer and Knowing the competition.

• Lesson Two - Building Relationships

The following topics are covered: Welcoming the customer, Identifying customers’ needs, Building trust with customers and Adapting to the needs and styles of your customers.

• Lesson Three - Selling to Customers

The following topics are covered: Planning sales activity, Putting together bigger deals, switch selling and Using customer knowledge to influence success.

• Lesson Four – Telephone Skills

or

• Lesson Four – Face to Face Contact Skills

A Choice of Telephone or Face to Face Sales Skills depending on your working environment.

• Lesson Five - Work Organisation

The following topics are covered: Planning your work, Setting targets, Planning sales activity, Keeping people informed and Controlling your time.

• Lesson Six – Self Development & Self Motivation

The following topics are covered: Developing your knowledge and skills, Showing persistence and resilience, Seeking and offering help and Giving and requesting feedback.

Pre-Requirements:

There are no particular entry requirements.

Technical Support:

Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.

Qualification:

The course is designed for personal development and is not externally accredited. Students who successfully complete the series of assignments will receive a certificate of completion (Non-Accredited).

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