Call us on 0845 129 7238
Please read these
terms and conditions carefully. You should understand that by ordering any course
via our website, you agree to be bound by these terms and conditions of sale.
advise printing/retaining a copy of these terms and conditions for future
reference. A summarised version of these terms will be included with your
course start-up letter. You can also download a PDF copy here.
Distance Learning Courses
Limited ("The Company") are registered as company number 9972793 and our
registered office is Swaledale, 4 Coaley Lane, Houghton-le-Spring, Tyne &
Wear, DH4 4SQ. The customer ("you") is the person purchasing Course Materials
from The Company.
these Terms and Conditions ("Terms") unless specified the following words shall
have the following meanings:
Materials" means course materials as identified in our Brochure or website and
identified below, which could consist of course books, learning guides,
tuition, support services, practice exams or access to on-line materials.
means the order for the Course Materials submitted by placing an order either
by telephone, email, by post or through our website.
means the price of the Course, including carriage, Packaging and VAT as
specified in our Brochure or Website and confirmed either by us through our
sales team operatives or in writing.
"Approved Partners" means a
partner company or organisation for whom Distance Learning Courses Limited may
offer their courses or services as part or as a whole of the Course Materials.
Support & Support Period" means the support and tuition relating to a
Course and is provided by appropriate tutors appointed by Distance Learning
Courses Limited or Approved Partners.
placing an order through The Company, you warrant that you are legally capable
of entering into binding contracts. Your order constitutes an offer to purchase
Course Materials. All orders are subject to acceptance by The Company. The
order will be confirmed by email, post, telephone or through an automated email
from The Company Website. The contract will be formed when we confirm
receipt of your order. We reserve the right to refuse enrolment on any of the
Courses we offer.
accordance with The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013, you have the right to cancel your order
prior to the Course Materials being received. You can also cancel within a 14
day cooling-off period from when you receive the Course Materials. All
cancellation requests must be made in writing.
If you decide to cancel a
Course within the 14 day cooling-off period, we will process the refund as soon
as possible once materials have been returned and, in any case, within 14 days
of the day you have given notice of your cancellation. In this case, we will
refund all the course fees that have been paid. It is your responsibility for
the cost of returning all course materials and they must be returned in a
resalable condition otherwise a restocking / printing fee will be charged.
Please Note: Refunds
or Cancellations cannot be offered outside of the stated refund policy. There
are no exceptions to the above returns policy as once the period has lapsed
then fees such as awarding body registration or tutor fees need to be paid and
cancellations will not be accepted.
Exceptions to the Cancellation/Returns
As per the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013,
some items fall outside of the usual returns policy and refunds cannot be
offered for some digital / downloaded items or for examination vouchers. Were
refunds are not possible we will state this in the course start-up literature
or on the product page of our website.
online materials will be subject to the usual 14 day cooling off period
although you waive the right to cancel your course enrolment when over 25% of
the course content has been accessed or downloaded, specifically Printer
Friendly Lesson Notes.
terms and conditions will be supplied with each Course Materials to make the
returns/cancellation policy clear.
GCSE/IGCSE & A Level Exam Failure
you fail a GCSE, IGCSE or A Level course we will give you your money back.
Our only conditions are that:
pass at A Level is considered to be any grade between A and E. A Pass at GCSE
or IGCSE is normally any grade between A and C. The limit of liability to any
student under any circumstances will be the amount paid to us.
Fees and the Interest Free Instalment Plan:
for all Courses must be by credit or debit card (or in the event of orders made
by post or fax, also by cheque or postal order). Course fees can also be paid
by prearrangement through Bank Transfer and full instructions on arranging this
can be offered by our sales team.
fees can be paid by interest free instalments using your credit or debit card
or through Standing Order by request. If you have chosen to pay by instalments
then the first payment of the plan will be taken on the date of the invoice and
the following 3 monthly instalments will be taken on or around the same date of
the following 3 months. A payment schedule will be included with your receipt.
Please contact us ASAP if you are issued with a new card or wish to update your
payment information so we can update our records.
you choose not to continue with your course outside of the returns policy then
all course fees must still be paid. All outstanding payments to us must be made
before we will issue you with any certification.
Non-Payment of Course Fees:
the interest free instalment plan has been chosen, the Price remains due and
payable at dispatch, and any failure to make any instalment payment within seven
days of its due date shall, in addition to any other remedies the Company may
have, entitle the Company to:
is your responsibility to update any of your payment information. If you are
paying by instalments and your card is declined or a standing order is not paid
we will contact you via the email address supplied in your order and we will
then also contact you by letter and/or telephone/text asking for you to arrange
our requests for payment are ignored/not met then we pass all debts to a
collection company who will charge a 15% additional administration fee plus
interest. They may also add further County Court costs which will affect your
credit rating in the future. The debt is lodged with all the main credit reference
are very understanding so if you are experiencing financial difficulties then
please contact us instead of allowing the debt to be passed for collection, as
we will try to arrange an alternative payment plan for you which will not incur
any interest or additional fees.
the avoidance of any doubt, any termination by You prior to the Course being
completed or the Services having been provided in full, the full amount for the
Course will still be due and payable.
Transferring a Course:
Course transfer may be possible outside of the returns policy term although
this would only be possible if selecting a course offered by the same Course
Developer or Approved Partner to the course you originally purchased, and
whether this is possible will be at the discretion of the course developer. Any
such request must be made to us in writing and a restocking fee may be required
to cover the cost of the materials.
it is possible to transfer to another Course, the total fees paid towards the
discontinued Course will be offset against the cost of the new Course. A
restocking fee may also be required and this cost will be set by the Course
Developer or Approved Partner.
may be possible to transfer a course from you to a third party. Any such
request must be made to us in writing and whether this is possible will be at
the discretion of the Course Developer or Approved Partner.
Materials and Time Limits:
affirm that any course materials will meet a satisfactory level of quality;
however, we do not affirm that they will be error free. You will be responsible
for inspecting the Course Materials as soon as is reasonably possible following
receipt. Furthermore, you will be responsible for informing us about any
oversights or errors as soon as possible.
course support period will be detailed within our sales literature. Further
extensions can be purchased on request. Course extensions will only be
available if the syllabus that is being studied remains the same. If a syllabus
change has occurred then there will most likely be a fee required for supplying
new course materials and support.
or our Approved Partners reserve the right to change Awarding Bodies if
policies and procedures change during the period of tuition for your course.
You will, however, receive a certificate at the same level and of the same
status as the one described when you purchased your course.
Some Certification Programs
will have closing dates for Exams / Tests which are set externally by the
appropriate organisation. We will try to offer only current and relevant
Certification but as these exams are external it is your responsibility to
research and make sure the exams are still obtainable for the booking of your
Exam / Test.
complaints about course materials or a service should be made care of The
Managing Director at our Registered Office. We will deal with any complaints
with respect and in a timely manner.
of Rights and Obligations:
contract between you and us is binding on you and us and on our respective
successors and assigns. Subject to the above clause, you may not transfer,
assign, charge or otherwise dispose of a Contract, or any of your rights or
obligations arising under it, without our prior written consent. We may
transfer, assign, charge or sub-contract a Contract, or any of our rights or
obligations arising under it, at any time during the term of the Contract.
Outside of Our Control:
will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under a Contract that is caused by
events outside our reasonable control ("Force Majeure Event"). A
Force Majeure Event includes any act, event, non-happening, omission or
accident beyond our reasonable control and includes in particular (without
limitation) the following: strikes, lock-outs or other industrial action; civil
commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or threat or preparation for war; fire, explosion,
storm, flood, earthquake, subsidence, epidemic or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or
other means of public or private transport; impossibility of the use of public
or private telecommunications networks; the acts, decrees, legislation,
regulations or restrictions of any government; Our performance under any
Contract is deemed to be suspended for the period that the Force Majeure Event
continues, and we will have an extension of time for performance for the
duration of that period. We will use our reasonable endeavours to bring
the Force Majeure Event to a close or to find a solution by which our
obligations under the Contract may be performed despite the Force Majeure
copyright and other intellectual property rights relating to any materials we
supply as part of Courses undertaken by you are either owned by or licensed to
us. Copying, adaptation or any other use of all or any part of it without our
express permission is strictly prohibited.
Agreement, and any dispute or claim arising out of or in connection with it or
its subject matter or formation (including non-contractual disputes or claims),
shall be governed by, and construed in accordance with English law.
Agreement constitutes the whole agreement between the parties and supersedes
all previous agreements between the parties relating to its subject matter.
Each party acknowledges that, in entering into the Agreement, it has not relied
on, and shall have no right or remedy in respect of, any statement,
representation, assurance or warranty (whether made negligently or innocently)
(other than for breach of contract. Nothing in this Condition shall limit
or exclude any liability for fraud.
The PC Technology and A+ Certification Bundle allows students to purchase our PC Technology - Level 3 Course together with the A+ Certification Course for a discounted price of only £500.00.This course bundle is an ideal combination for those who want to learn more about computers and the various components within them and also gain both the Open Awards - Level 3 Certification and the industry specific A+ Certification qualification.
See our Special Offer's page for more information