The Business Management - Level 2 Course is designed for people seeking to understand and apply the principles of managing staff and resources in a variety of businesses.

The home study course is particularly suited to the general manager with responsibility for a small organisation or a department, needing a broad understanding of management techniques.

On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.

At the end of the home study courses students will be able to:

  • Define the manager’s role
  • Describe techniques for managing resources effectively
  • List the legal requirements of recruiting staff
  • Describe techniques for retaining and parting with staff
  • Monitor and review staff performance
  • Apply good practice in developing staff
  • Define equal opportunities legislation requirements
  • Apply good practice in disciplining staff
  • Understand techniques for managing time effectively
  • Use methods of dealing with stress and crises

The Course Includes the Following Units:-

  • Unit One – Effective Management

The following topics are covered: The Manager’s Role, Managing yourself, Managing people, Managing information and Managing finance.

  • Unit Two – Employing People

The following topics are covered: Recruiting staff, Legal aspects of employment, Keeping staff and Parting with staff.

  • Unit Three – Performance Management

The following topics are covered: Performance Management, Contracts of Employment, Equal Opportunities, Disciplinary Management, Categorising Conduct and Managing Assertiveness.

  • Unit Four – Time, Stress and Crisis Management

The following topics are covered: Evaluating your situation, Time balance techniques, Stress, Relaxation, Crises and Time management techniques.

Course Duration:

Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 80 hours of study to complete.


There are no particular entry requirements.

Technical Support:

Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.


ABC AwardsOn successful completion of this course students will receive a Business Management Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual Qualification & Credit Framework level descriptors page.

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.  This means that the course developers (Kendal Publishing) have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.

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