The Team Leading - Level 2 Course is perfect for students who wish to gain an understanding of the principles and practices of leading and supervising the work of a team.

The course is designed to provide a development opportunity which teaches the broad concepts of team leading for people taking on, or planning to take on, a team leader role in their work environment.

On successful completion on this course students will receive an accredited Level 2 Certificate of Achievement.

The Course Includes the Following Units:-

  • Unit One - Introduction to Leading a Team

The following topics are covered:

• Organisational structures

• Span of control

• The team

• The team leader (The role of a team leader; The responsibilities of a team leader; The authority of a team leader; The accountability of a team leader; and The competencies needed to be an effective team leader)

  • Unit Two - Processes and Skills of Leading a Team

The following topics are covered:

• Recruitment

• Induction

• Appraisal

• Training

• Coaching

• Leading the team

• Motivating the team

• Conflict resolution

• Disciplinary action

• Grievance procedure

• Continuing professional development

  • Unit Three - Processes and Skills of Supervising Tasks

The following topics are covered:

• Planning Work

• Decision making

• Delegation

• Time management

• Communicating information

  • Unit Four - Employee Relations

The following topics are covered:

• Managing resources

• Good health and safety practices

• Risk assessment in the workplace

• Diversity

• Discrimination


There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the course is self study you can complete in as little or as long a time as you prefer.


You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.


ABC AwardsOn successful completion of this course students will receive a Team Leading Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.  This means that the course developers (Kendal Publishing) have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.

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