The Professional Client Practice - Level 4 Course is designed for people who wish to develop their client practice skills. The home study courses are suitable for practitioners of many different industries including Coaching, Counselling, Designing or Planning.

The home study courses are designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email.

On successful completion on this course students will receive an accredited Level 4 Certificate of Achievement.


At the end of the home study courses students will be able to:

  • Research and compose a statement of professional standards for your chosen industry.

  • Devise an analytical process which enables client’s needs and expectations to be identified and agreed.

  • Analyse client’s briefs and development implementation plans.

  • Compose a portfolio of practical experiences, including reviews, records and client feedback.

The Course Includes the Following Units:-

  • Unit One – Identifying Professional Standards, Ethics and Codes of Practice

The following topics are covered: Ethics and standards; Client confidentiality; Industry codes of practice; and Developing a client contract.

  • Unit Two – Identifying, Negotiating and Agreeing the Client Brief

The following topics are covered: Meeting the client; Identifying client needs; Setting expectations; and Agreeing the end point.

  • Unit Three – Planning and Implementing the Client Assignment

The following topics are covered: Stating client needs and clarifying outcomes; Outlining the client assignment process; Agreeing responsibilities; Financial matters; Setting milestones and review points; and Establishing a timetable.

  • Unit Four – Concluding the Client Assignment and Obtaining Client Sign-Off

The following topics are covered: Recording progress; Negotiating revisions to the programme; Obtaining client feedback; and Resolving difficulties.

  • Unit Five – Reviewing the Assignment and Identifying Further Professional Development

The following topics are covered: Building a portfolio; Analysing feedback; Summarising outcomes; Self assessment; and Planning further personal development.


There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the home study courses are self study you can complete in as little or as long a time as you prefer.


You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.


ABC AwardsOn successful completion of this course students will receive a Professional Client Practice Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual Qualification & Credit Framework level descriptors page.

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.  This means that the course developers (Kendal Publishing) have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.

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