The Employment Skills - Level 2 Course is designed for people who wish to gain an understanding of the knowledge and skill required to make successful employment applications and the key elements of working in a wide variety of occupations. Anyone seeking to enter or re-enter the world of employment would benefit.

On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.


This Course Will show you how to:

  • Raise awareness of the importance of customers and customer care
  • Understand the significance of being motivated and of working in a team
  • Appreciate key aspects of health and safety in the workplace
  • Practice the skills of searching applying and being interviewed for employment

The Home Study Courses Cover the Following Units:-

  • Unit 1: Business and Customer Awareness

  • Unit 2: Problem Solving in a Place of Work

  • Unit 3: Working in a Team

  • Unit 4: Understanding your Customers

  • Unit 5: Understanding Motivation

  • Unit 6: Managing your Time

  • Unit 7: Health, Safety and Security in the Place of Work

  • Unit 8: Job Search Skills

  • Unit 9: Job Application Skills

  • Unit 10: Interview Skills


There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the course is self study you can complete in as little or as long a time as you prefer.


You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.


ABC AwardsOn successful completion of this course students will receive an Employment Skills Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual Qualification & Credit Framework level descriptors page.

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.  This means that the course developers (Kendal Publishing) have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.

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