The Windows 7 Enterprise Desktop Support Technician Course is designed for students who want to gain the ability to support and maintain computer systems on an enterprise level and complete the Microsoft 70-685 examination. This course contains a large number of labs with the emphasis on the types of troubleshooting tasks that students would expect to face as they learn and develop the skills of a desktop support technician. The labs will continue to support their corresponding lessons and will provide students the opportunity to explore Windows 7 troubleshooting issues in detail.

The Microsoft 70-685 exam measures a students ability to accomplish the technical tasks listed below:

  • Identifying cause of and resolving desktop application issues
  • Identifying cause of and resolving networking issues
  • Managing and maintaining systems that run Windows 7 client
  • Supporting mobile users
  • Identifying cause of and resolving security issues

MOAC Course MaterialsThis course consists of the official Microsoft Office Academic Course (MOAC) books, Online Live Labs and MeasureUp Test Prep software. The Microsoft Official Academic Course (MOAC) lessons map directly to the Microsoft 70-685 certification exam.

The Windows 7 Enterprise Desktop Support Technician Course consists of the following items:

Microsoft 70-685 Certification Official Academic Course Book:

  • Lesson 1: Introduction to Windows 7
  • Lesson 2: Resolving IP Connectivity Issues
  • Lesson 3: Understanding Workgroups and Active Directory
  • Lesson 4: Troubleshooting
  • Lesson 5: Troubleshooting Hardware Issues
  • Lesson 6: Troubleshooting Startup Problems
  • Lesson 7: Understanding and Troubleshooting File Access
  • Lesson 8: Troubleshooting Printer Problems
  • Lesson 9: Dealing with Software Issues
  • Lesson 10: Dealing with Performance Issues
  • Lesson 11: Troubleshooting Internet Explorer
  • Lesson 12: Resolving Security Issues

Microsoft 70-685 MOAC Labs Online (180 Days Access):

These official MOAC online labs are delivered via a cloud-based environment that allows students to conduct exercises using real Microsoft products. These are not online simulations. They are access to live virtual machines where students can perform any activities they would on a local virtual machine.

The Online Live Labs offer the student the ability to work on the actual software, rather than a simulation, simply by connecting through their Internet Explorer browser and they also alleviate the need for local setup, configuration and troubleshooting tasks.

MeasureUp Test Prep Software (180 Days Access):

MeasureUp Test Prep software covers all of the objectives of the exam to make sure you are best prepared! Industry experts, who work closely with the certification providers to understand the exam objectives, write these MeasureUp practice tests.

  • Online performance-based simulations give hands on work environment experience.
  • Questions are similar to exam questions so you test your knowledge of exam objectives.
  • Detailed explanations for both correct and distractor answers reinforce the material.
  • Study Mode covers all objectives ensuring topics are covered.
  • Certification Mode (timed) prepares students for exam taking conditions.
  • Instant, drill-down score reports tell you exactly the areas to focus on.


It is recommended that students should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications, although this is not essential.

Course Duration & Support:

Students may register at any time. The courses are designed as self-study courses but if you have any problems you can email our email support team. You will be registered for support and for the Live Labs for a 12 month period.


Assessment is from the Microsoft 70-685 Examination. Examinations are in a multiple choice/multiple answer format. Exams usually take between two and three hours to complete and consist of between 40 and 90 multiple-choice, drag-and-drop, and solution-building questions; and simulated content with respect to which students must perform certain common administrative tasks


Microsoft 70-685 CourseOn Completion of this course, students can apply for the Microsoft 70-685 Examination. This is a single exam which is also part of the MCSA: Windows 7 syllabus.

Examinations must be sat at a registered Pearson Vue testing centre and are currently £99.00 + VAT each.

View Testimonials
Submit a Testimonial