The Working in Health Care – Level 3 Course is designed for students who are looking for a general understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users access the health services they require.


  • Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK
  • Learn how the component parts of the health care system integrate and how staff liaise between the various components
  • Understand how to help patients and service users to access the health care services needed
  • Understand the range of physical resources, equipment and aids available; and how to manage them
  • Study how to provide a customer focused service and create a good impression with service users

On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.

This Home Study Course includes the following units:

  • Unit 1: Understanding the Structure of the Health Care Sector

The following topics are covered: The National Health Service; Structure of the Healthcare System in the UK (The Department of Health; The Secretary of State for Health; NHS England; Clinical Commissioning Groups; Health and Wellbeing Boards; Public Health England); Delivery of NHS Services; Primary Care Services; Health Care in the UK Home Countries; Private Health care; and The Complementary and Alternative Medicine Sector.

  • Unit 2: Liaise Between Primary, Secondary and Community Teams

The following topics are covered: Primary Health Care Team; Secondary Health Care Team; Community Health Care Team; Forming Healthy Working Relationships with Others; Working Together in Teams; Working in Partnership with Others; Confidentiality; Legislation relating to information sharing; Work in ways that are agreed with the employer; Legal Responsibilities; Summary of legislation and regulations; and Useful links.

  • Unit 3: Support Individuals to Identify, Access and Use Services and Facilities

The following topics are covered: Services and Facilities about Which Individuals May Require Information; Services provided in an Individual’s Home; Services and Facilities provided outside the Individual’s Home; The Benefits of Accessing a Range of Services and Facilities; Identify Possible Barriers to Accessing and Understanding Information; Support Individuals to Understand Information; Check an Individual Understands the Information; Support Individuals to Identify and Select Services and Facilities; Agree Preferred Options for Services and Facilities; Support Individuals to Access and Use Services and Facilities; Support Individuals to Review Access to and Use of Services and Facilities; Methods of Giving Feedback; and Other Sources of Support.

  • Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting

The following topics are covered: Physical Resources; Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care; IT Office Equipment and Supplies; Managing Physical Equipment Supplies and Materials; Plan the Use of Physical Resources; Obtain Physical Resources; The Purchasing Policy and Procedure; An Environmentally Friendly Purchasing Policy; Ensuring Continued Availability and Quality of Resources; Monitoring the Use of Physical Resources; Space Management; Safeguarding Equipment; IT Security; and Managing Human Resources Efficiently.

  • Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation

The following topics are covered: Establishing Rapport with Customers; Responding Appropriately To Customers; and Communicating Information to Clients.


There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the home study courses are self-study you can complete in as little or as long a time as you prefer.


You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.


ABC AwardsOn successful completion of this course students will receive a Working in Health Care Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, Founded in 1998, ABC Awards combines their expertise with a responsive, flexible and innovative approach to the needs of their customers.

The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual Qualification & Credit Framework level descriptors page.

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process. This means that the course developers (Kendal Publishing) have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.

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