The Travel & Tourism - Level 2 Course is designed to help meet the growing need for well qualified and knowledgeable people who want a career in the Travel and Tourism industry. This certification will provide you with a broad introduction to the key components of this exciting and challenging field.

Travel and Tourism is one of the most varied and important global industries. It contributes significantly to the economies of many countries, and worldwide employs around 235 million people.

On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.

The Travel & Tourism course consists of the following Units:

  • Unit One - The Travel and Tourism Industry

This Unit contains the following topics: Understand and explain the structure of the international travel and tourism industry; Investigate the social, cultural, economic and environmental impact of travel and tourism; Identify the role of national government in forming tourism policy and promotion; and Investigate the patterns of demand for international travel and tourism.

  • Unit Two – Features of worldwide destinations

This Unit contains the following topics: Demonstrate knowledge of the main global features; Demonstrate awareness of different time zones and climate; Investigate travel and tourism destinations; and Identify and describe the features which attract tourists to a particular destination.

  • Unit Three – Customer care and working procedures

This Unit contains the following topics: Deal with customers and colleagues; Identify the essential personal skills required when working in the travel and tourism industry; Follow basic procedures when handling enquiries, making reservations and receiving money; Use reference sources to obtain information; and Explore the presentation and promotion of tourist facilities.

  • Unit Four – Travel and tourism products and services

This Unit contains the following topics: Identify and describe tourism products; Explore the roles of tour operators and travel agents; Describe support facilities for travel and tourism; and Explore the features of worldwide transport in relation to major international routes.

  • Unit Five – The Role and Function of Marketing and Promotion In Travel and Tourism

This Unit contains the following topics: Role and Function of Marketing and Promotion;

Marketing and Promoting, Products, Services and Experiences; Product as part of the marketing mix; Price as part of the marketing mix; Place as part of the marketing mix; and Promotion as part of the marketing mix.


There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the course is self study you can complete in as little or as long a time as you prefer.


The course contains 4 tutor marked assignments which your tutor will mark and you will receive feedback on. The course also contains self-assessment exercises which are not returned for assessment but will help you to gauge your progress.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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