Human Resources & Training Courses

The Human Resources - QLS Level 3 Course is designed for students who work in or wish to work in the field of Human Resource Administration and management. The course is flexible and allows learners to choose 5 units from the nine available and focus on the topics that best suits their requirements. On successful completion of this course, learners will receive a QLS Level 3 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Principles of Human Resource (HR) Practice – Level 3 Certificate (RQF) Course is suitable for any learners who are new to HR, work in a HR support role and wish to develop their knowledge and skills or who are looking to further their HR career with a nationally recognised qualification. The course aims to provide the learner with the knowledge and skills for what is required of an individual working in a HR role. The course will investigate a key area of HR in each unit in order to provide the learner with a detailed understanding of the sector as a whole. On successful completion of this course students will receive a Level 3 Certificate Qualification listed on the Regulated Qualifications Framework (RQF) with 26 credits by NCFE.

The Personnel Skills - QLS Level 2 Course is designed for learners who wish to improve their knowledge and make a greater contribution to personnel administration. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Customer Relations - QLS Level 2 Course is designed for learners seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This Customer Service Excellence - QLS Level 3 Course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence. On successful completion of this course, learners will receive a QLS Level 3 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The aims of the Valuing Diversity in the Workplace - QLS Level 2 Course are to examine the legal, regulatory and ethical considerations brought about by the changing society within which we live and to promote best practice in adopting, encouraging and managing diversity. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Equality & Diversity – Level 2 Certificate (RQF) Course is for students who are wanting to improve their understanding of Equality and Diversity and gain a full RQF listed qualification. The objectives of this course are to help learners to raise their awareness of the issues surrounding equality and diversity and demonstrate this awareness through their actions in the workplace. On successful completion of the course you will receive a recognised level 2 Certificate Qualification with 18 credits from NCFE.

The Fire Warden - QLS Level 2 Course has been written for those involved in, or those who are working in an industry or business setting. The course aims to give all staff, supervisors, managers and associated personnel the knowledge needed to be able to deliver a professional approach to Fire Safety and to implement the role of the Fire Warden. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Workplace Health & Safety - QLS Level 2 Course is designed for people who wish to gain an understanding of principles and practice of health & safety in the workplace. This course will be suited to anyone who needs to gain a practical understanding of their role and responsibility for health & safety. No prior knowledge is required. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Workplace Law - QLS Level 3 Course is designed for those who want to learn more about law within the workplace environment. This course concentrates on how the law and regulations impact on the running of a business and is an ideal preparation course for those who wish to develop or learn more about policies and procedures which comply with current legislation. On successful completion of this course, learners will receive a QLS Level 3 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Workplace Psychology - QLS Level 3 Course is designed to provide you with an overview and Introduction to understanding Psychology in the workplace. It covers a wide range of workplace people and management issues, exploring each and enabling students to examine practical applications of psychology in the workplace. On successful completion of this course, learners will receive a QLS Level 3 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Managing Stress - QLS Level 2 Course is designed for learners who wish to develop a greater understanding of the nature, causes, symptoms and techniques for managing stress, at a personal and workplace level. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Effective Business Communication - QLS Level 2 Course is designed for students who wish to gain an understanding of the principles and practice of Effective Business Communicating. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Employment Skills - QLS Level 2 Course is designed for people who wish to gain an understanding of the knowledge and skill required to make successful employment applications and the key elements of working in a wide variety of occupations. Anyone seeking to enter or re-enter the world of employment would benefit. On successful completion of this course, learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).