You will receive support from the designated Student Services team and a course tutor through the online platform.
Student Support Team: Your first point of contact. The team ensures every student is enrolled correctly, has access to their course materials, and can log in smoothly. They will also handle any technical queries.
Tutor Support Team: Manages all academic queries. Our subject tutors provide expert marking, feedback, and guidance, helping students stay on track and motivated.
Your allocated tutor will send a welcome message via the learning platform after you have enrolled on a course and will provide support, feedback, and mark assignments as you progress through your course. All tutors are subject-qualified experts with Qualified Teacher Status (QTS) and have been teaching in a school for a minimum of 3 years, and they are also required to have an enhanced DBS. Many are experienced teachers or trainers, and several serve as examiners for major awarding bodies.
You can contact the support teams through the secure messaging platform and you can also post messages in the course forum. There is no limit on how often you can contact support.
Please Note: If a learner requires live one-to-one support from a tutor, then this can be arranged at an additional charge.