The MOS (Microsoft Office Specialist) Microsoft Outlook 2013 Essentials Course will help students to master Microsoft Outlook 2013. The course is ideal for beginners and takes users to an advanced level of proficiency.

The course is ideal for students who want to create and manage email messages, contacts, appointments, meetings and tasks. Students will learn to customise Outlook and learn advanced techniques for organising their mailbox and sharing Outlook content.

Designated as approved course materials for the Microsoft Office Specialist program, this course will help students prepare for the MOS Outlook 2013 exam (77-423).

This Microsoft certification credential demonstrates proficiency in the newest standard of the world's foremost desktop computing applications.

MOS certifications are primarily for anyone who uses Microsoft Office programs as a vital part of their job functions. These certifications cover the entire Microsoft Office Suite.

SPECIAL OFFER: Purchase 3 MOS 2013 Courses for only £450.00. Check out using the following code to apply your £75.00 discount: DLCMOS13.

The Course consists of the following items:

  • MOS Outlook 2013 Course Book

The Course book covers the functions and features of Outlook 2013, explained in detail with a summary at the end of each unit;

Unit One - Getting started

Learn how to: Identify the components of the Outlook environment and use Outlook panes and folders. Use Outlook Today to keep track of your schedule and tasks for today, and customise the Outlook Today page.

Unit Two - Email basics

Learn how to: Use the Inbox to preview and read messages. Create and send messages and work with automation and formatting features. Reply to messages, forward messages and delete and restore messages. Preview, open, read, forward and save file attachments and compress images in attachments. Customise page set-up options for printing and print messages and attachments.

Unit Three - Email management

Learn how to: Set message options such as sensitivity and importance, and set up delivery and read-receipt options for messages. Organise messages by using views and by sorting and grouping messages. Add users to the Blocked Senders and Safe Senders lists, mark messages as Not Junk and manage junk email options.

Unit Four - Contacts

Learn how to: Use the Contacts folder to add, modify organise and print business and personal contacts. View address books and import contact data from Excel. Create and modify a contact group.

Unit Five - Tasks

Learn how to: Use the Task list to create, edit and delete single and recurring tasks, insert a task into a message and view your tasks. Use the Tasks list to assign tasks, accept or decline a task request, send a status report and track the completion of an assigned task.

Unit Six - Appointments and events

Learn how to: Use the Calendar to set up and view single and recurring appointments. Modify, delete and restore appointments. Add one-time and recurring events. Change Calendar views, customise the calendar, add holidays to the calendar and print calendars.

Unit Seven - Meeting requests and responses

Learn how to: Use the Calendar to create and send meeting requests and respond to meeting requests by accepting or declining them or by proposing a new meeting time. Reserve resources, manage meeting responses and update and cancel meetings.

Unit Eight - Customising Outlook

Learn how to: Minimise and customise the Ribbon and customise the Quick Access toolbar, To-Do bar and status bar. Customise general program options. Use and customise Quick Steps to automate commonly used actions. Customise the Folder pane by creating groups and shortcuts, and customise the Navigation bar.

Unit Nine - Customising messages

Learn how to: Use themes, styles, stationary and message formats to customise messages. Create and modify signatures and sign your email with signatures. Use voting buttons in a message to collect and tabulate responses. Use Automatic Replies to set up external and internal out-of-office messages, and turn off automatic replies.

Unit Ten - Mailbox organisation and management

Learn how to: Create rules to automatically manage and organise messages. Manage the contents of your mailbox to stay within the quota set by your administrator. Archive messages, both manually and automatically, to local files or to your archive mailbox.

Unit Eleven - Organising items

Learn how to: Use folders to organise email messages. Use Instant Search and advanced searches to find messages from a single person or to find a contact or task. Use filters to display only those items that meet criteria you specify. Assign categories to Outlook items, such as messages, appointments and contacts, so you can organise and find similar items.

Unit Twelve - Notes and journals

Learn how to: Create, forward and customise notes. Create manual Journal entries and open and modify Journal entries.

Unit Thirteen - Collaboration

Learn how to: Share your calendar with others, delegate authority to access your calendar on your behalf, share contacts and export lists of contacts. Gather news and information from RSS feeds.

  • Student Exercise Files:

Once enrolled students will receive a support email giving them access to their student files and to PowerPoint presentations relevant to the content of each unit. These files are also available through a student page and can be sent on disk on request.

  • GMetrix Exam Preparation Software:

The course also comes with GMetrix exam preparation software. The GMetrix Skills Management System provides everything you need to prepare for the Microsoft Office Specialist (MOS) Certification.

Overview of Test features:

  • Practice tests map to the Microsoft Office Specialist (MOS) exam objectives.
  • All tests are in-application or performance-based simulations to provide the best assessment of real-world experience.
  • All tests have both a testing and a training mode providing step-by-step help on each question.
  • Progress at own pace, save test to resume later, return to skipped questions.
  • Detailed, printable score report highlighting areas requiring further review.

Please Note: You will need a version of Microsoft Office 2013 to be able to use the GMetrix software package.


There are no particular entry requirements as the course is set out for beginners although students will require their own version of Microsoft Outlook 2013 to complete the course.

Course Duration & Support:

Students may register at any time. The courses are designed as self-study courses but if you have any problems you can email our email support. As the course is self study you can complete in as little or as long a time as you prefer, and we do not impose a cut-off date for study.

APPLE MAC USERS: We recommend this course is completed on a PC with the Windows Operating System. The course can be run on an Apple Macs using software such as Boot Camp, Parallels Desktop 7, VMware fusion or CrossOver Mac although we cannot support any issues that may occur with PC-Based software running on a Mac.


Assessment is in the form of MOS Examinations. MOS 2013 Examinations are project-based simulations which are designed to offer real world exercises to appraise a student's understanding of using Microsoft Office.


MOS Outlook 2013 CourseOn completion of this course students can apply for the Microsoft Office Specialist Outlook 77-423 Examination.

Exams must be sat at a registered Certiport testing centre. Exam vouchers (Valid for 12 Months) can be purchased via our website for £75.00. We advise buying this when you are ready to sit your test, although you can add this to your order when you purchase your course.

Please Note: Exam Centres will usually charge an additional proctoring fee (Approximately £15.00) for sitting exams.

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