Office Management Skills - QLS Level 3 Course

Course Format:Paper Based Materials
Self-Study Time:Approximately 120 Hours (Self-Study)
Delivery Time:1-2 Working Days (Self Study)
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Course Description

The Office Management Skills - QLS Level 3 Course is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties.

Course Objectives:

  • At the end of the course you will be able to:
  • Recognise how to manage effectively the office environment, technology and office staff
  • Apply good practice in recruiting, monitoring and training staff within the employment law framework
  • Practice essential skills in managing your own responsibilities
  • Adopt good practice in managing the customer interface through a range of communications skills

On successful completion of this course students will receive a QLS Level 3 Certificate of Achievement from ABC Awards and Certa Awards.

The Office Management Skills - QLS Level 3 Course Includes the Following Units:
The following topics are covered: The Office Manager’s Areas of Responsibilities; and The Skills and Qualities Required to be an Effective Office Manager.
The following topics are covered: Managing and Maintaining the Office Premises; Health and safety in the office; Electrical safety; Fire safety; Site security; Safeguarding equipment; Space management; Managing Supplies and Materials; Managing Technology in the Workplace; Using Resources Efficiently; Using natural resources efficiently; and Using human resources efficiently.
The following topics are covered: - Recruitment and Selection; The recruitment process; Selecting the right candidate; Making an offer; Contractual Rights; Civil Law; Legislation; Disciplinary procedure; Working Hours; Family Rights; Pay Rights; Equality and Diversity; Discrimination; Grievance procedure; Monitoring Performance; Appraisals and development; Training; Planning training; Delivering training; and Evaluating training.
The following topics are covered: Presenting Data; Presentations; Meeting management; Business reports; Project management; Effective Communication; Verbal communications; Non-verbal communication; Written communications; Listening skills; Time Management; Self Development; Personal and professional development objectives; Opportunities for continuing professional development; and Impact evaluation.
The following topics are covered: Reception Skills; The reception area; Receiving post and deliveries; Security and safety; Good Customer Care; Receiving visitors; Dealing with telephone calls; Dealing with Complaints; External Communications; Marketing; Advertising; Creating own publicity; Public relations; News releases; and Advertising on the Internet.
Prerequistes

There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 3 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.

Assessment

You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.

If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.

About ABC Awards & Certa Awards Certification

At the end of this course, successful learners will receive a QLS Level 3 Certificate of Achievement from ABC Awards and Certa Awards.

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

You can find more information on level descriptors from our Certification Overview Page.

Quick Question

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Office Management Skills - QLS Level 3 Course
£250.00
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