The Following Topics are Covered: Understand the sources and nature of conflict, Consider different conflict-handling styles and Learn to understand and deal with anger.
The Following Topics are Covered: Understand the ideal listening process, Deal with prejudices which may damage your ability to listen and Beware of traps for listeners.
The Following Topics are Covered: Understand the nature of establishment-community conflicts, See how these groups approach conflict situations, Understand the ‘joint problem solving’ approach, learn good negotiating practice and consider strategies for rescuing difficult situations.
The Following Topics are Covered: Understand the meaning and nature of mediation, Know when mediation is useful, Understand the phases of the mediation process, Deal with problems that can arise during this process and know what qualities you need to develop to be an effective mediator.
The Following Topics are Covered: Understand the problem of re-entry, Look at causes of power imbalances in negotiation, Learn to deal with these power imbalances, Understand the importance of establishing a good working relationship with the other party and Deal with the need for mediation in crisis situations.
The Following Topics are Covered: Anger management, Listening Skills, Negotiation, Joint Problem Solving, Role Plays, Adopting good practice and Things to avoid.
