Conflict Management - QLS Level 2 Course

Course Format:Paper Based Materials (With Optional Online Course Notes)
Self-Study Time:Approximately 80 Hours (Self-Study)
Delivery Time:1-2 Working Days (Courier Service)
4.9
Based on 227 reviews from findcourses.co.uk
Course Fees & Payment Options
1.
Pay in full today:
£250.00
i
Payment in full on checkout by Card or Paypal
2.
3 monthly payments:
£83.33
i
Pay over 3 payments on checkout with Klarna
3.
6 monthly payments:
£30.00
i
1 payment of £100.00 taken now 5 further payments of £30.00 - taken monthly with GoCardless
6 Month Payment Option Details:
1 initial payment of £100.00 followed by 5 monthly payments of £30.00 by Direct Debit
Course Description

The Conflict Management - QLS Level 2 Course is designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.

Course Objectives:

At the end of the home study courses students will be able to:

  • Explore techniques for managing conflict effectively
  • Demonstrate five conflict handling styles
  • Adopt good listening techniques
  • Understand negotiation techniques
  • Describe problem solving approaches
  • Demonstrate mediation techniques
  • Demonstrate how to cope with crises
  • Describe the concepts of self-development

On successful completion of this course students will receive a QLS Level 2 Endorsed Certificate of Achievement.

The Conflict Management - QLS Level 2 Course Includes the Following Units:
The Following Topics are Covered: Understand the sources and nature of conflict, Consider different conflict-handling styles and Learn to understand and deal with anger.
The Following Topics are Covered: Understand the ideal listening process, Deal with prejudices which may damage your ability to listen and Beware of traps for listeners.
The Following Topics are Covered: Understand the nature of establishment-community conflicts, See how these groups approach conflict situations, Understand the ‘joint problem solving’ approach, learn good negotiating practice and consider strategies for rescuing difficult situations.
The Following Topics are Covered: Understand the meaning and nature of mediation, Know when mediation is useful, Understand the phases of the mediation process, Deal with problems that can arise during this process and know what qualities you need to develop to be an effective mediator.
The Following Topics are Covered: Understand the problem of re-entry, Look at causes of power imbalances in negotiation, Learn to deal with these power imbalances, Understand the importance of establishing a good working relationship with the other party and Deal with the need for mediation in crisis situations.
The Following Topics are Covered: Anger management, Listening Skills, Negotiation, Joint Problem Solving, Role Plays, Adopting good practice and Things to avoid.
Prerequisites

There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 2 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.

Assessment

You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.

If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.

QLS Course Endorsement

At the end of this course, successful learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

The course has been endorsed under the Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

You can find more information on level descriptors from our Certification Overview Page.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Quick Question

Let us know if you have a question about this course and we will get back to you ASAP.

Student Testimonials
Get TOTUM Pro With This Course!

This course is eligible for the NUS Extra TOTUM Pro Student Card. 

TOTUM PRO is made especially for professional learners, and opens up a whole world of fantastic savings and discounts on everything from dining out and keeping fit to travel abroad. Enrol now and start saving on your favourite brands!

Save money on hundres of offers for:

  • Fashion
  • Eating Out
  • Music & Technology
  • Supermarkets
  • Health & Fitness
  • Home & Garden
  • Travel
(20)
Why Study With Us?
1.
Huge Choice of Courses
We currently offer over 250+ diffeent distance learning courses leading to full Ofqual Regulated Qualifications or Accredited Certificates from National Awarding Bodies.
2.
Customer Reviews
We're a top rated home learning provider on the Find Courses / Independent reviews site, Trustpilot - currently rated 9.6/10 for customer service.
3.
Payment Plans
Choose to pay for your course in full, or spread the cost with monthly instalments. Payment plans are interest-free, with no credit checks.
4.
Quick Delivery
We process all applications quickly and most course materials are available to start within 1 to 3 working days!
5.
Tutor Support
All courses are fully supported and tutors are available to answer any questions, mark your assignments and offer feedback and guidance throughout your course.
6.
Study At Your Pace
Work at your own pace. Our team will support you, but won't chase you for work or apply deadlines for submissions.
Recently Viewed (1)
Conflict-Management-L2-1200x600.jpg
Conflict Management - QLS Level 2 Course
£250.00
From as little as £30.00 per month