The following topics are included: What management is; The roles of a manager; Five key theories of motivation; and Organisational structures.
The following topics are included: The concept of resources; How operations management is relevant to smaller organisations; What operations management is; How operations management is relevant to the business as a whole; Key methods and theories of how operational decisions are made; The relevance of operations management to quality, customer service and working with suppliers; and The uses of technology in operations management.
The following topics are included: What strategic management is within an organisation; How it relates to operations management; The drivers of strategy including five key models of strategic management; and Strategic performance tools.
The following topics are included: The objectives of process design; Design and the environment; Types of processes (batch, high volume etc.); The concept of the product process matrix; Process mapping; and How to improve existing processes.
The following topics are included: What capacity planning is; Why it is important and how it is different in different industries; Forecasting fluctuations in demand over the long and short terms; Mathematical models; and Three specific models of capacity planning.
The following topics are included: What inventory is; How different sectors have different ideas of inventory; The analysis of volume against cost; Mathematical concepts; and The re-ordering of goods.
The following topics are included: Suppliers to the business; How to develop a supply chain; How to choose suppliers; Methods of procurement; The benefits and drawbacks of global sourcing; and Supply chain behaviour.
The following topics are included: How they can be utilised in practice; The Lean philosophy; Value stream mapping and its four key stages; and JIT techniques including factory layout, TPM, SMED etc.
The following topics are included: The structure of organisations; The nature of control and communication within organisations; Recruitment including interview techniques, advertising, psychometric testing etc.; The resolution of grievances; and Training, motivation and rewards.
