The Team Leading - Level 2 Course is perfect for students who wish to gain an understanding of the principles and practices of leading and supervising the work of a team.

The course is designed to provide a development opportunity which teaches the broad concepts of team leading for people taking on, or planning to take on, a team leader role in their work environment.

On successful completion on this course students will receive an accredited Level 2 Certificate of Achievement.

The Course Includes the Following Units:-

  • Unit One - Introduction to Leading a Team

The following topics are covered:

• Organisational structures

• Span of control

• The team

• The team leader (The role of a team leader; The responsibilities of a team leader; The authority of a team leader; The accountability of a team leader; and The competencies needed to be an effective team leader)

  • Unit Two - Processes and Skills of Leading a Team

The following topics are covered:

• Recruitment

• Induction

• Appraisal

• Training

• Coaching

• Leading the team

• Motivating the team

• Conflict resolution

• Disciplinary action

• Grievance procedure

• Continuing professional development

  • Unit Three - Processes and Skills of Supervising Tasks

The following topics are covered:

• Planning Work

• Decision making

• Delegation

• Time management

• Communicating information

  • Unit Four - Employee Relations

The following topics are covered:

• Managing resources

• Good health and safety practices

• Risk assessment in the workplace

• Diversity

• Discrimination


There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the course is self study you can complete in as little or as long a time as you prefer.


You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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