The Office Management Skills - Level 3 Course is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties.

On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.


At the end of the course you will be able to:

  • Recognise how to manage effectively the office environment, technology and office staff

  • Apply good practice in recruiting, monitoring and training staff within the employment law framework

  • Practice essential skills in managing your own responsibilities

  • Adopt good practice in managing the customer interface through a range of communications skills

The Course Includes the Following Units:-

  • Unit One – Introduction

The following topics are covered: The Office Manager’s Areas of Responsibilities; and The Skills and Qualities Required to be an Effective Office Manager.

  • Unit Two – The Office Managers Responsibilities to the Office

The following topics are covered: Managing and Maintaining the Office Premises; Health and safety in the office; Electrical safety; Fire safety; Site security; Safeguarding equipment; Space management; Managing Supplies and Materials; Managing Technology in the Workplace; Using Resources Efficiently; Using natural resources efficiently; and Using human resources efficiently.

  • Unit Three – The Office Managers Responsibilities to the Staff

The following topics are covered: - Recruitment and Selection; The recruitment process; Selecting the right candidate; Making an offer; Contractual Rights; Civil Law; Legislation; Disciplinary procedure; Working Hours; Family Rights; Pay Rights; Equality and Diversity; Discrimination; Grievance procedure; Monitoring Performance; Appraisals and development; Training; Planning training; Delivering training; and Evaluating training.

  • Unit Four – The Office Managers own Responsibilities

The following topics are covered: Presenting Data; Presentations; Meeting management; Business reports; Project management; Effective Communication; Verbal communications; Non-verbal communication; Written communications; Listening skills; Time Management; Self Development; Personal and professional development objectives; Opportunities for continuing professional development; and Impact evaluation.

  • Unit Five – The Office Managers Responsibilities to Customers & Clients

The following topics are covered: Reception Skills; The reception area; Receiving post and deliveries; Security and safety; Good Customer Care; Receiving visitors; Dealing with telephone calls; Dealing with Complaints; External Communications; Marketing; Advertising; Creating own publicity; Public relations; News releases; and Advertising on the Internet.


There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the course is self study you can complete in as little or as long a time as you prefer.


You will be assessed on coursework which is detailed in the course materials. Each unit is followed by a written assignment, which is submitted and then marked by your tutor. Most assignments consist of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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