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Care - Level 2 Diploma (RQF) Course

Self-Study Time:360 Hours (Self-Study)
Delivery Time:1-3 Working Days (Email)
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Gain a Vocational Level 2 Health Care Diploma Qualification

The Care - Level 2 Diploma (RQF) Course is suitable for any individual currently working as a care provider or wanting to start a career in the care sector. Health and social care can cover a wide range of service users who have different levels and types of care.

This new RQF qualification was launched in 2018 and replaces the older Health & Social Care - Level 2 Diploma (QCF) which had previously replaced the older NVQ Qualification.

It is very important to understand the specific roles that must be undertaken as a carer and this course explores both the mental and physical support of service users. Students can expect to learn more about the role of the health and social care worker, the key principles of safeguarding and protecting in health and social care, the causes and spread of infection, the duty of care in health and social care settings, and much more! The purpose of the qualification is to support the carer’s role in the workplace and to enable them to progress to higher level qualifications.

Please Note: To complete this vocational qualification, learners must complete workplace components where they will demonstrate their practical experience. The work placement must be in a UK health care setting (excluding Northern Ireland). As part of the placement, you must have a qualified workplace supervisor who can observe you and sign off work and in addition you will also need to be able to partake in remote and in-person observations by a course assessor.

The underpinning knowledge sections of this qualification have been fully updated to include the latest Acts of Parliament, government guidelines and Codes of Practice, including:

  • Care Act (2014) and subsequent amendments
  • Fundamental Standards 2015
  • Duty of Candour
  • New principles of independent advocacy
  • Revised Audit Processes, following the publication of the Caldicott Report (2015)
  • The General Data Protection Regulations (GDPR)
  • Skills for Care’s updated CPD guide
  • Updates to the requirements for Care and Support Plans
  • Updates to definitions of the balance between risk assessment, risk-taking and rights and responsibilities

On successful completion of this course, students will receive a TQUK Level 2 Diploma (RQF) Qualification with 46 Credits.

Work Placement Requirements

Students will require a suitable UK-Based Work Placement (Excluding Northern Ireland) to complete this course. This could be a full time or part time position and it can be through employment or through voluntary work for a set number of days per week. It is recommended that students have the placement for the duration of their studies. 

The placement needs to be sufficient to enable students to gather the required workplace evidence for each of the course units detailed below, and the work will need to be signed off by an appropriate person (Manager or Supervisor) within the organisation through witness testimonies. The workplace supervisor will need a relevant qualification at a higher level than the course being studied in order to be able to assess the learners' competence. Students will also need to arrange remote and in-person observations with the course assessment team.

Students who can't arrange a suitable placement should consider one of the CACHE (RQF) Qualifications which are theory-based:

The Care - Level 2 Diploma (RQF) Course includes the following units:
Learning Outcomes: Understand why communication is important in the work setting; Be able to meet the communication and language needs, wishes and preferences of individuals; Be able to reduce barriers to communication; and Be able to apply principles and practices relating to confidentiality at work.
Learning Outcomes: Understand the need for secure handling of information in care settings; Know how to access support for handling information; and Be able to handle information in accordance with agreed ways of working.
Learning Outcomes: Understand what is required for competence in own work role; Be able to reflect on own work activities; Be able to agree a personal development plan; and Be able to develop own knowledge, skills and understanding.
Learning Outcomes: Understand person centred approaches for care and support; Be able to work in a person-centred way; Be able to establish consent when providing care or support; Be able to encourage active participation; Be able to support the individual’s right to make choices; and Be able to support the individual’s well-being.
Learning Outcomes: Understand the importance of equality and inclusion; Be able to work in an inclusive way; and Know how to access information, advice and support about diversity, equality and inclusion.
Learning Outcomes: Understand own responsibilities, and the responsibilities of others, relating to health and safety in thework setting; Understand the use of risk assessments in relation to health and safety; Understand procedures for responding to accidents and sudden illness; Be able to reduce the spread of infection; Be able to move and handle equipment and other objects safely; Know how to handle hazardous substances and materials; Understand how to promote fire safety in the work setting; Be able to implement security measures in the work setting; and Know how to manage own stress.
Learning Outcomes: Understand working relationships in care settings; Be able to work in ways that are agreed with the employer; and Be able to work in partnership with others.
Learning Outcomes: Understand the implications of duty of care; Understand support available for addressing dilemmas that may arise about duty of care; and Know how to respond to complaints.
Learning Outcomes: Understand principles of safeguarding adults; Know how to recognise signs of abuse; Know how to respond to suspected or alleged abuse; Understand the national and local context of safeguarding and protection from abuse; Understand ways to reduce the likelihood of abuse; Know how to recognise and report unsafe practices; and Understand principles for online safety.
Learning Outcomes: Understand an individual’s specific communication needs; Understand how to support the use of communication technology and aids; Be able to contribute to identifying and addressing specific communication needs of individuals; Be able to interact with individuals using their preferred communication method; Be able to promote communication between individuals and others; and Be able to review an individual’s communication needs and the support provided.
Learning Outcomes: Be able to support individuals to make choices about food and drink; Be able to prepare to provide support for eating and drinking; Be able to provide support for eating and drinking; Be able to clear away after eating and drinking; and Be able to monitor eating and drinking and the support provided.
Learning Outcomes: Understand own and others roles and responsibilities in the prevention and control of infections; Understand legislation and policies relating to prevention and control of infections; Understand systems and procedures relating to the prevention and control of infections; Understand the importance of risk assessment in relation to the prevention and control of infections; Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections; and Understand the importance of good personal hygiene in the prevention and control of infections.
Learning Outcomes: Understand the causes of infection; and Understand the transmission of infection.
Learning Outcomes: Understand how to maintain a clean environment; Understand the principles and steps of the decontamination process; and Understand the importance of good waste management practice.
Learning Outcomes: Understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals; Understand anatomy and physiology in relation to moving and positioning individuals; Be able to minimise risk before moving and positioning individuals; Be able to move and position an individual; and Know when to seek advice and/or assistance from others when moving and positioning an individual.
Learning Outcomes: Be able to work with individuals to identify their needs and preferences in relation to personal care; Be able to provide support for personal care; Be able to support individuals to use the toilet; Be able to support individuals to maintain personal hygiene; Be able to support individuals to manage their personal appearance; and Be able to monitor and report on support for personal care.
Learning Outcomes: Know the importance of risk taking in everyday life; Understand the importance of positive, person-centred risk assessment; Know how legislation and policies are relevant to positive risk taking; Be able to support individuals to make informed choices about taking risks; Be able to contribute to the support of individuals to manage identified risks; and Understand duty of care in relation to supporting positive risk-taking.
Course Format & Delivery

You will receive access to the course materials through an online portal for a 12-month period. Students can use the portal for accessing their course materials, submitting assignments and to log tutor questions. 

Please Note: An optional hard-copy version of the course notes can be purchased for an additional £48.00. This is useful for learners who also want to study away from the computer and means they have course notes they can keep and refer back to beyond their online course license.

Delivery of the hard-copy materials is usually within 5 to 10 working days by a recorded delivery service.


There is no prior learning knowledge or experience required to take this course, however a work placement is required for completion of the coursework.

Please Note: To complete the workplace element of this course, learners must be based in the UK. This qualification is not currently available in Northern Ireland.

Students need to complete a piece of coursework for each of the units in the course so the placement will need to be suitable for collecting evidence for any associated task covered in the unit.

Please Note: It is not a requirement to complete the Level 2 Qualification prior to the Level 3 so students can progress to start with the Adult Care - Level 3 Diploma (RQF) Course if they feel comfortable studying at a Level 3 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted through the online portal or by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Organisation.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.


Students will be required to complete a number of assignments. Your personal tutor will review, mark and provide you with feedback on your work. Coursework assignments can be returned by uploading to the online portal, by email or by post.

We recommend that assignments are completed and returned as word-processed documents through the online portal. Handwritten documents can be accepted but need to be clear and legible and may be subject to a longer marking time.

Level 2 Healthcare Qualification

On successful completion of this course students will be awarded a TQUK Level 2 Diploma Qualification in Care. This qualification has been accredited on the Regulated Qualifications Framework (Qualification No. 603/2554/9). This is a Level 2 Diploma Qualification with 46 credits.

You can find further information on qualifications and their levels on the Ofqual Qualification & Credit Framework level descriptors page.

TQUK (Training Qualification UK) are one of the newest, most dynamic awarding organisations in the industry, seeking to bring a fresh approach and excellent service to training providers, colleges and learners. TQUK qualifications are designed by leading professionals and delivered to centres and learners with integrity and compliance in mind. TQUK have rigorous quality assurance controls and procedures in place and are committed to maintaining the highest standards of customer service, qualification delivery and assessment. The course is assessed by NCC, a licensed TQUK centre. TQUK are fully approved as an awarding organisation by Ofqual and award RQF courses in a number of sectors. RQF courses have various credits values which can be applied to the National Credit Transfer System. TQUK accredit courses which are developed by industry experts and work hand in hand with organisations ensuring the calibre and worth of courses provided.

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Care - Level 2 Diploma (RQF) Course
Care - Level 2 Diploma (RQF) Course
From as little as £57.24 per month