The following topics are covered: General reception skills; Duties of a Medical Receptionist; Telephone skills; Customer service; and Making and recording appointments.
The following topics are covered: Record keeping; Communications; and Time management.
The following topics are covered: Typing and keyboard skills; Microsoft office software; and Common medical software.
The following topics are covered: The skull & jaws; Muscles of mastication; Nerve supply of jaws and teeth; Blood supply of jaws and teeth; Topography of the mouth; and Tooth structure.
The following topics are covered: Supplies & supply procedures; Appointment scheduling; Receiving patients; and Dental abbreviations.
The following topics are covered: The importance of hygiene; How to maintain hygiene standards; Cleaning for infection control; Waste disposal for infection control; and Health care associated infections.
The following topics are covered: The need for confidentiality; The legal position; Best practice; and Other legislation associated with record keeping.
