This unit provides the knowledge required to understand the nature of working relationships, working in ways that are agreed with the employer and working in partnership with others.
This unit covers the different forms of communication in the health sector. Learners will become aware of the different people they may need to communicate with and the importance of establishing the appropriate form of communication for individuals. They will also investigate the importance of completing accurate records and maintaining confidentiality.
In this unit learners will identify their own personal development needs and how feedback and reflection can support their personal development.
This unit aims to give learners an understanding of how they can assist in maintaining health, safety and security in a healthcare environment. It covers aspects such as identifying risk; relevant legislation and workplace policies and procedures; how to respond to emergency situations; and how to report issues.
This unit aims to give learners an understanding of how to deliver quality standards of service that address legislation, policies and procedures in the health sector. They will investigate how organisations monitor, evaluate and maintain these standards and which resources can support them.
This unit develops learners' understanding of the importance of equality and diversity in the health sector. Learners will understand that it’s everyone’s responsibility to act in ways that support equality and diversity and how to respond to behaviour that is discriminatory.
