Working in Health Care - QLS Level 3 Course

Course Format:Paper Based Materials
Self-Study Time:Approximately 90 Hours (Self-Study)
Delivery Time:1-2 Working Days (Courier Service)
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Course Description

The Working in Health Care - QLS Level 3 Course is designed for students who are looking for a general understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users access the health services they require.

Course Objectives:

  • Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK
  • Learn how the component parts of the health care system integrate and how staff liaise between the various components
  • Understand how to help patients and service users to access the health care services needed
  • Understand the range of physical resources, equipment and aids available; and how to manage them
  • Study how to provide a customer focused service and create a good impression with service users

On successful completion of this course students will receive a QLS Level 3 Certificate of Achievement from ABC Awards and Certa Awards.

Working in Health Care - QLS Level 3 Course Includes the Following Units:
The following topics are covered: The National Health Service; Structure of the Healthcare System in the UK (The Department of Health; The Secretary of State for Health; NHS England; Clinical Commissioning Groups; Health and Wellbeing Boards; Public Health England); Delivery of NHS Services; Primary Care Services; Health Care in the UK Home Countries; Private Health care; and The Complementary and Alternative Medicine Sector.
The following topics are covered: Primary Health Care Team; Secondary Health Care Team; Community Health Care Team; Forming Healthy Working Relationships with Others; Working Together in Teams; Working in Partnership with Others; Confidentiality; Legislation relating to information sharing; Work in ways that are agreed with the employer; Legal Responsibilities; Summary of legislation and regulations; and Useful links.
The following topics are covered: Services and Facilities about Which Individuals May Require Information; Services provided in an Individual’s Home; Services and Facilities provided outside the Individual’s Home; The Benefits of Accessing a Range of Services and Facilities; Identify Possible Barriers to Accessing and Understanding Information; Support Individuals to Understand Information; Check an Individual Understands the Information; Support Individuals to Identify and Select Services and Facilities; Agree Preferred Options for Services and Facilities; Support Individuals to Access and Use Services and Facilities; Support Individuals to Review Access to and Use of Services and Facilities; Methods of Giving Feedback; and Other Sources of Support.
The following topics are covered: Physical Resources; Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care; IT Office Equipment and Supplies; Managing Physical Equipment Supplies and Materials; Plan the Use of Physical Resources; Obtain Physical Resources; The Purchasing Policy and Procedure; An Environmentally Friendly Purchasing Policy; Ensuring Continued Availability and Quality of Resources; Monitoring the Use of Physical Resources; Space Management; Safeguarding Equipment; IT Security; and Managing Human Resources Efficiently.
The following topics are covered: Establishing Rapport with Customers; Responding Appropriately To Customers; and Communicating Information to Clients.

There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 3 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.


You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.

If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.

About ABC Awards & Certa Awards Certification

At the end of this course, successful learners will receive a QLS Level 3 Certificate of Achievement from ABC Awards and Certa Awards.

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

You can find more information on level descriptors from our Certification Overview Page.

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Working in Health Care - QLS Level 3 Course
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