The Medical & Clinical Administration - Level 3 Course is designed for students who wish to gain an accredited Certification which could enable them to begin work or improve their career in Medical Reception and Medical Administration roles.

On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.


The Objectives of the home study courses are to:

  • Develop a broad understanding of the principles of medical administration & reception

  • Learn techniques and good practice for medical administration

  • Develop skills required in all areas of medical and clinical administration

  • Develop specialist knowledge of medical legislation and terminology

The Home Study Courses Cover the Following 7 Units:-

  • Unit One - Reception Skills

The following topics are covered: General reception skills; Duties of a Medical Receptionist; Telephone skills; Customer service; and Making and recording appointments.

  • Unit Two - Office Administration

The following topics are covered: Record keeping; Communications; and Time management.

  • Unit Three - Technology

The following topics are covered: Typing and keyboard skills; Microsoft office software; and Common medical software.

  • Unit Four - Medical Terminology

The following topics are covered: Origins of structure and medical terms; Composition of medical words; Terminology of body structures, systems, diseases and conditions; Titles, professional qualifications and professional bodies; and Eponyms, acronyms and abbreviations in common use.

  • Unit Five - Working with Medicines

The following topics are covered: Drugs awareness; Legislation governing medicines; Medicines; Controlled Drugs; and Drugs disposal.

  • Unit Six - Hygiene

The following topics are covered: The importance of hygiene; How to maintain hygiene standards; Cleaning for infection control; Waste disposal for infection control; and Health care associated infections.

  • Unit Seven - Confidentiality

The following topics are covered: The need for confidentiality; The legal position; Best practice and Other legislation associated with record keeping.

Course Duration:

Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 100 hours of study to complete.


There are no particular entry requirements.

Technical Support:

Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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