The Safeguarding Adults - Level 2 Course is designed to improve the student's personal growth and development, enabling them to undertake their job responsibilities with greater confidence. The QCC (Quality Care Commission) advises that all care workers understand training related to the Safeguarding of Vulnerable Adults. This course provides a foundation of educational skills in the Safeguarding Adults at an introductory level.

The Objectives of the Course are to:

  • Understand the roles and responsibilities and accountability of all those involved in the Safe Guarding of Vulnerable Adults.

  • Have the ability to recognise those at risk and the types of abuse and harm.

On successful completion of this course, students will receive an accredited Level 2 Certificate of Achievement.

Course Delivery Notice: You will receive access to the course materials through an online portal for a 12-month period. Students can use the portal for accessing their course materials, submitting assignments and to log tutor questions. A hard-copy book version of the course notes are also supplied. Due to the current circumstances surrounding COVID-19 hard-copy versions of this course are being dispatched twice a week so there may be slight delays.

The course includes the following units:

  • Unit 1 - SoVA Legislation

Topics include: Aims and Objectives, Who is a vulnerable adult? The Vetting and Barring Scheme (VBS), Who must be checked? The Care Quality Commission (CQC), The Mental Capacity Act (2005), Depravation of Liberty Safeguards (DOLS).

  • Unit 2 - Understanding Abuse and Neglect

Topics include: Aims and Objectives, Abuse and Neglect (often called elder abuse and neglect), Types of Neglect, Types of Abuse, How to recognise neglect and abuse, Possible Causes of Self-Neglect, Possible Causes of Elder Abuse, Reporting Abuse.

  • Unit 3 - Understanding the Importance of Communication in Care

Topics include: Aims and Objectives, What is communication? Different types of Communication, Making sure that people understand, Is the message getting through? Using Questions, Barriers to Communication, Abusive Communication, Written Communication.

  • Unit 4 - Challenging Behaviour

Topics include: Aims and Objectives, What is challenging behaviour, The ‘ABC’ of Behaviour, The Law, Common Law – Assault and Battery, Risk Assessment, Empowering People.


There is no prior learning knowledge or experience required to take this course.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. As the course is self-study, you can complete in as little or as long a time as you prefer. You also have access to a personal tutor by mail or email for a 12 month period and our student support team is available for any other queries that you may have whilst completing your course.


The Certificate of Achievement from ABC Awards and Certa Awards is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your work.

Coursework assignments can be returned by uploading to the online portal, by email or by post. We recommend that assignments are completed and returned as word-processed documents through the online portal. Handwritten documents can be accepted but need to be clear and legible and may be subject to a longer marking time.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that NCC has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by NCC to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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