The Understanding Working in the Health Sector – Level 2 Course is designed for students who are considering, or starting out in, a career in the health sector. It equips Learners with underpinning knowledge and understanding of the sector and roles within it. This course develops the knowledge and understanding needed to become an effective member of a health care team. The course would also benefit those working within the sector to support their progression and personal development into a wide range of health care roles both NHS and private.


The aims of this course are to allow students to develop a knowledge and understanding of the following aspects of working in health sector occupations:

  • Role of the healthcare worker
  • Communication skills
  • Personal development in the health sector
  • Health, safety and security in the health sector
  • Understanding quality standards
  • Equality, diversity and inclusion

On successful completion of this course, students will receive an accredited Level 2 Certificate of achievement.

The course includes the following units:

  • Unit 1: Understand the role of the healthcare worker

This unit provides the knowledge required to understand the nature of working relationships, working in ways that are agreed with the employer and working in partnership with others.

  • Unit 2: Communication skills for working in the health sector

This unit covers the different forms of communication in the health sector. Learners will become aware of the different people they may need to communicate with and the importance of establishing the appropriate form of communication for individuals. They will also investigate the importance of completing accurate records and maintaining confidentiality.

  • Unit 3: Personal development in the health sector

In this unit learners will identify their own personal development needs and how feedback and reflection can support their personal development.

  • Unit 4: Health, safety and security in the health sector

This unit aims to give learners an understanding of how they can assist in maintaining health, safety and security in a healthcare environment. It covers aspects such as identifying risk; relevant legislation and workplace policies and procedures; how to respond to emergency situations; and how to report issues.

  • Unit 5: Understand quality standards in the health sector

This unit aims to give learners an understanding of how to deliver quality standards of service that address legislation, policies and procedures in the health sector. They will investigate how organisations monitor, evaluate and maintain these standards and which resources can support them.

  • Unit 6: Equality and diversity in the health sector

This unit develops learners' understanding of the importance of equality and diversity in the health sector. Learners will understand that it’s everyone’s responsibility to act in ways that support equality and diversity and how to respond to behaviour that is discriminatory.


There is no prior learning knowledge or experience required to take this course.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the course is self-study you can complete in as little or as long a time as you prefer.


Each unit of the course is followed by a written assignment (comprising a portfolio of evidence of learning), which is submitted and then assessed by your tutor. Each assignment will consist of a mixture of knowledge and understanding based tasks requiring text based / essay style answers. Your work can be sent back to your course tutor by email or by post.


ABC AwardsOn successful completion of this course students will receive an Understanding Working in the Health Sector Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual Qualification & Credit Framework level descriptors page.

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process. This means that the course developers (Kendal Publishing) have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.

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