The Working in Health Care – Level 3 Course is designed for students who are looking for a general understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users access the health services they require.

Objectives:

  • Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK
  • Learn how the component parts of the health care system integrate and how staff liaise between the various components
  • Understand how to help patients and service users to access the health care services needed
  • Understand the range of physical resources, equipment and aids available; and how to manage them
  • Study how to provide a customer focused service and create a good impression with service users

On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.

This Home Study Course includes the following units:

  • Unit 1: Understanding the Structure of the Health Care Sector

The following topics are covered: The National Health Service; Structure of the Healthcare System in the UK (The Department of Health; The Secretary of State for Health; NHS England; Clinical Commissioning Groups; Health and Wellbeing Boards; Public Health England); Delivery of NHS Services; Primary Care Services; Health Care in the UK Home Countries; Private Health care; and The Complementary and Alternative Medicine Sector.

  • Unit 2: Liaise Between Primary, Secondary and Community Teams

The following topics are covered: Primary Health Care Team; Secondary Health Care Team; Community Health Care Team; Forming Healthy Working Relationships with Others; Working Together in Teams; Working in Partnership with Others; Confidentiality; Legislation relating to information sharing; Work in ways that are agreed with the employer; Legal Responsibilities; Summary of legislation and regulations; and Useful links.

  • Unit 3: Support Individuals to Identify, Access and Use Services and Facilities

The following topics are covered: Services and Facilities about Which Individuals May Require Information; Services provided in an Individual’s Home; Services and Facilities provided outside the Individual’s Home; The Benefits of Accessing a Range of Services and Facilities; Identify Possible Barriers to Accessing and Understanding Information; Support Individuals to Understand Information; Check an Individual Understands the Information; Support Individuals to Identify and Select Services and Facilities; Agree Preferred Options for Services and Facilities; Support Individuals to Access and Use Services and Facilities; Support Individuals to Review Access to and Use of Services and Facilities; Methods of Giving Feedback; and Other Sources of Support.

  • Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting

The following topics are covered: Physical Resources; Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care; IT Office Equipment and Supplies; Managing Physical Equipment Supplies and Materials; Plan the Use of Physical Resources; Obtain Physical Resources; The Purchasing Policy and Procedure; An Environmentally Friendly Purchasing Policy; Ensuring Continued Availability and Quality of Resources; Monitoring the Use of Physical Resources; Space Management; Safeguarding Equipment; IT Security; and Managing Human Resources Efficiently.

  • Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation

The following topics are covered: Establishing Rapport with Customers; Responding Appropriately To Customers; and Communicating Information to Clients.

Prerequisites:

There are no particular entry requirements.

Course Duration & Support:

Students may register at any time and have a full year to complete their studies. You also have access to a personal tutor by mail or email for a 12 month period. As the home study courses are self-study you can complete in as little or as long a time as you prefer.

Assessment:

You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.

Certification:

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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