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Virtual Assistant - QLS Level 2 Course

Course Format:Paper Based Materials (With Optional Online Course Notes)
Self-Study Time:Approximately 100 Hours (Self-Study)
Delivery Time:1-2 Working Days (Courier Service)
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Course Description

The Virtual Assistant - QLS Level 2 Course will take you step-by-step through the thought and learning processes involved in being a Virtual Assistant. A VA is very much like a PA except they work from home using the internet and telephone to help clients all over the world.

If you have experience of office work and good communication skills, then this is an excellent way to either build a business or supplement your income.

On successful completion of this course students will receive a QLS Level 2 Endorsed Certificate of Achievement.

The Virtual Assistant - QLS Level 2 Course includes the following units:
This Unit contains the following topics: What is a Virtual Assistant?, Who uses a Virtual Assistant and why?, What tasks can a Virtual Assistant do?, What skills will a Virtual Assistant need?, Issues to Consider When Setting up a Home Office; What organisations are available to Virtual Assistants?
This Unit contains the following topics: Tips on where to Market your Business; How to write a Marketing Plan; Marketing in other countries.
This Unit contains the following topics: How to succeed with your business; How to start up your new business; Getting the right mindset.
This Unit contains the following topics: Why start a Business from scratch; Buying an existing Business; Buying a Franchise.
This Unit contains the following topics: How to Recruit Staff; The Process of Recruiting.
This Unit contains the following topics: Introduction to dealing with Staff; Paying Staff; Training and Development; The Law; Discrimination; Health & Safety; Trade Unions; Taxation.
This Unit contains the following topics: Protect your Business: Stop Fraud before it starts; Theft of money; Theft of inventory or equipment; Theft of intellectual property.
This Unit contains the following topics: Understand the function of the business plan; Reasons for developing a business plan; Identify sources to get help in developing a business plan; Identify the type of information to include in a business plan; Prepare an outline of a business plan.
This Unit contains the following topics: What is Customer Care?; Defining Customer Care; Characteristics of effective Customer Care.
This Unit contains the following topics: Increase in profits; Customer loyalty and long-term profitability; Fewer complaints; Staff know what is expected of them; More pleasant work environment; Customer integration and specialisation.
This Unit contains the following topics: Who are our current and potential customers, their characteristics and needs? Staff interfacing with customers; What tangible or intangible assets does the company currently have? Competitor Characteristics; Improvements and additions to Customer Care and Service.
This Unit contains the following topics: The Right Attitude; Looking and Sounding Right; Having the Right Information; Keeping Control; Working within a Team; Customer Complaints; Answering the Phone; A Checklist.
This Unit contains the following topics: Contents of The Plan; The Advantages of Planning; Objectives, Strategies And Tactics; Forecast or assumptions of Outcomes; A sample case on Customer Care Planning; Company policies; People make a Plan work; Current Customer Care and Services.
This Unit contains the following topics: Internet Basics; How the Internet works; Internet Access; Understanding Email; About the Web; Internet Safety; Learning about Viruses.
This Unit contains the following topics: Introduction; Graphic Design; Web site Content; Navigation; Key points to remember.
This Unit contains the following topics: Introduction; Why do we have meetings?; Important things to know about meetings; How to plan a meeting; How to run a meeting.
This Unit contains the following topics: What do organisations use conflict management for? Important things to know about "conflict" and "conflict management"; How to identify signs and stages of conflict; How to build teamwork and co-operation; How to manage and resolve conflict situations; Outline for a Mediation Session; Mediation Guidelines.
This Unit contains the following topics: What do you use planning and evaluation for? Important things to know about planning and evaluation; How to ensure planning is useful and contributes to effective results; How to plan – 8 basic planning steps.
This Unit contains the following topics: Introduction; What is Proof Reading?; Tips on Proof Reading.
This Unit contains the following topics: Introduction; What is Stress? Symptoms of Stress; Causes of Stress; How to reduce Stress.
This Unit contains the following topics: Introduction; Managing Time step 1;Managing Time step 2; Schedules.
This Unit contains the following topics: Introduction; Three steps to keeping your Books; Bookkeeping Systems, Software and Method; Accounting terms every business person should know.
This Unit contains the following topics: What type of Business are you? Registering as self-employed; How to pay your Class 2 National Insurance contributions (NICs); Basic Tax Records you must keep.

There are no particular entry requirements for this course.

Students can enrol providing they are comfortable studying at a Level 2 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.

Course Format & Delivery

This course is supplied as hard copy paper-based materials. You will receive an A4 ring bound course folder which will include all of your course notes and assignments and there is a separate study guide which should be read before starting the course and explains about support, the required format of assignments and how to submit assignments for assessment. We find this format works well for this particular course as you don't have to be on a computer to work through the notes and you get to keep the course materials after you have completed your study if you need to refer back to them.

We do also offer the option of an online version of the course notes which can be purchased for an additional £36.00 for learners who prefer computer-based learning or are travelling and need access to their course notes. This option is available at the checkout when ordering the course.

The hard-copy course materials are dispatched using a next working day courier service where available and the online course notes are usually issued within 24 hours of processing an application.

If learners would prefer an online only version of the course notes then please contact us for information on how to order this.


You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.

If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.

QLS Course Endorsement

At the end of this course, successful learners will receive a QLS Level 2 Endorsed Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

The course has been endorsed under the Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

You can find more information on level descriptors from our Certification Overview Page.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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Virtual Assistant - QLS Level 2 Course
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From as little as £38.16 per month