The Personnel Skills - Level 2 Courseis designed for people who wish to improve their knowledge and make a greater contribution to personnel administration.

The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification.

On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.

The objectives of the home study courses are to:

  • Understand the importance of maintaining accurate personnel records
  • Identify the legal requirements of data protection and use of data
  • Locate sources of further information and keep abreast of legislation
  • Assist in conducting an effective recruitment and selection process
  • Contribute to an effective induction process
  • Appreciate the concept of self-development, and action planning
  • State the difference between disciplinary, capability and grievance procedures
  • Understand basic employment legislation including health & safety, equal opportunities and diversity

The home study courses are split into the following 5 Units:

  • Unit One -Records Systems & IT

The following topics are covered: Initiating and maintaining accurate records, Manual and computerised systems, IT software and application in Personnel, Data Protection Act 1998 and Email and use of the Internet within Personnel.

  • Unit Two -Recruitment & Selection

The following topics are covered: Initiating The work cycle, The importance of recruitment and selection, Overview - Recruitment process, Selection process and making an Offer, Induction and Evaluation.

  • Unit Three -Personal Development

The following topics are covered: Initiating Introduction, Self-Development in the workplace, Negotiations and influence, Time management and Continuing Professional Development.

  • Unit Four -Employee Relations

The following topics are covered: Initiating Managing employee relations, Interviewing Skills, Grievances in the workplace, Disciplinary matters and Employee involvement.

  • Unit Five -Legislation in Personnel

The following topics are covered: Initiating Employment Legislation, Civil Law, Employee protection rights, Trade Unions and redundancy and Other legislation.

Course Duration:

Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 80 hours of study to complete.


There are no particular entry requirements.

Technical Support:

Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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