The Human Resources - Level 3 Course is designed for students who work in or wish to work in the field of Human Resource administration and management.

On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.


The Objectives of the home study courses are to:

  • Develop a broad understanding of the principles of HR administration & management
  • Learn techniques and good practice for Human Resource administration
  • Select a modular approach to study which provides opportunities to specialise
  • Prepare for CIPD studying qualifications
  • Extend their existing HR knowledge and experience

The home study courses has nine available units from which students must elect to study ANY FIVE. This provides a very flexible form of study giving an opportunity for students to choose units which are most appropriate to their job, career or personal development needs.

Additional units can be bought for £50.00 each. Please contact our sales team for information on how you can purchase the additional units.

You can add your chosen units to the order comments box when placing an online order or alternatively we will contact you shortly after your order to confirm your chosen units.

You will Select 5 of the Following 9 Units:-

  • Unit One - Recruitment & Selection

The following topics are covered: Overview - The Recruitment Process; Defining the Vacancy; The Power of Advertising; The Use of Agencies; Targeted Selection - Competency based Interviewing; Selection and Making an Offer; The Importance of Diversity; and The Induction of New Staff.

  • Unit Two - Human Resources Legislation

The following topics are covered: Employers rights and obligations; Employees rights and obligations; and Legislation.

  • Unit Three - Employee Relations

The following topics are covered: Managing Employee Relations; Staff Motivation; Communication; Dealing with Conflict; Grievance Procedure; and Disciplinary Procedure.

  • Unit Four - Performance Management

The following topics are covered: Monitoring & Recording Performance; Performance Agreement; Performance Plan; Monitor and Review; and Performance Review.

  • Unit Five - Records & Systems

The following topics are covered: Importance of Keeping Records; How and When to Store Information; Data Protection Act 1998; and Email and use of the Internet within Personnel.

  • Unit Six - Payroll

The following topics are covered: Understanding the Payroll Function; Paying an Employee; Deductions; and Pay Statements.

  • Unit Seven - Training & Development

The following topics are covered: Identifying Training Needs; Choosing External Training; Planning the Training; Preparing the Training; Delivering the Training; and Evaluating the Training.

  • Unit Eight - Team Building

The following topics are covered: The aims of team building; Organisation and planning; How to get the most out of a team; A successful team building structure; Taking team building into the office; and Further information on team building.

  • Unit Nine - Coaching & Mentoring Staff

Coaching Staff

The following topics are covered: Understanding Coaching; When to Coach; Providing Feedback; Setting Objectives; When to Intervene; Review & Learn from the Experience; and Common Problems.

Mentoring Staff

The following topics are covered: Role & Responsibilities in Mentoring; Identify Individual Mentoring Needs; Effective Mentoring Relationships; Review Progress; and Evaluating Effectiveness of Own Practice.

Course Duration:

Students may register at any time and have a full year to complete their studies. The home study courses will take approximately 160 hours of study to complete.


There are no particular entry requirements.

Technical Support:

Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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