The Effective Business Communication - Level 2 Course is designed for students who wish to gain an understanding of the principles and practice of Effective Business Communicating.

The home study courses are designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email.

You can start at any time and plan your studies over a period of up to one year from the time of enrolment.

On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.


The Objectives of the home study courses are to:

  • Describe the essential elements of business communications
  • Adopt good practice with a variety of communication methods
  • Choose appropriate communication methods
  • Identify ways of improving personal communications skills

The Home Study Courses Cover the Following 6 Units:-

Each unit is followed by a written assignment, which is submitted and then marked by your tutor. There are no external examinations required.

  • Unit One – The Essentials of Communication

The following topics are covered: The Importance of Good Communication; Modes of Communication; The Key Elements of Communication; The Whole Message; and What Does the Recipient Expect?

  • Unit Two – Sending Informal Messages

The following topics are covered: Memoranda ('Memos'); Electronic Mail (Email); Text Messages; and Facsimiles or 'Faxes'.

  • Unit Three – Sending Formal Messages

The following topics are covered: Letters – The First Impression; Letters – Greetings and Sign-Off; The Details; Letters – Writing Clearly; Letters – Writing Accurately; Formal Emails; Reports and Proposals; Reviewing Formal Letters and Reports; and Reports.

  • Unit Four – Two Way Communication

The following topics are covered: The Telephone; Using the Answer Phone; Using the Mobile Phone; and Face-to-Face Meetings

  • Unit Five – Presentations

The following topics are covered: Presentation Skills; First Impressions; Explaining Your Points Clearly; Humour; Inviting Discussion; and Ending the Presentation.

  • Unit Six – Advertising

The following topics are covered: Press Releases; Newspaper Advertisements; and Web Sites.

Course Duration:

Students may register at any time and have a full year to complete their studies. The course will take approximately 80 hours of study to complete.


There are no particular entry requirements.

Technical Support:

Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual's level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

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